Head of Business Intelligence

Why we need you

Springboard Collaborative invites talented and passionate candidates to apply for the position of Head of Business Intelligence (BI). The Head of BI will be responsible for ensuring Springboard’s business performance against enterprise goals is timely, accurate, understood, and actionable. A successful candidate will have experience in managing BI tools, creating executive dashboards, identifying and diagnosing business issues, and managing small teams of technical experts.

Springboard Collaborative closes the literacy gap by closing the gap between home and school. We coach educators and family members to help kids learn to read by 4th grade. Springboard envisions a world in which all children have the requisite literacy skills to access life opportunities.

The Head of BI will initially be an individual contributor, and is expected to build the function from scratch. Within 6 months we expect the role to manage at least one junior analyst. We expect the role to manage at least three analysts within 18 months.

The Head of BI will report to the AVP, Strategy and will be a key contributor to the Springboard Leadership Team. This is a great opportunity for an experienced candidate to build a new and important function from scratch.

You can read more about the requirements, competencies, goals, and responsibilities below. We'd love to have you join us!

This is important

We are an equal opportunity employer. Diversity is more than a commitment at Springboard Collaborative—it’s at the core of what we do and how we do it. No one can solve a problem better than those who experience it firsthand. That’s why Springboard aspires to hire a diverse team that is representative of the marginalized communities we serve.

We also know that having a diverse workforce makes for a better workplace. Springboard’s hiring process seeks individuals who value diversity of race, gender, sexual orientation, religion, ethnicity, national origin, etc.

Finally, if you’re passionate about an open role, we encourage you to apply— even if you don’t meet 100% of the qualifications listed on the job description!

Here are your priorities in the first year:

• You will implement BI system for org-wide Outcomes reporting (by end of Q3)
• You will establish performance monitoring and reporting for org-wide goals (by end of Q3)
• You will establish effective, weekly, partner-level performance reporting (by end of Q4)
• You will proactively identify 95% of data quality issues (EOY run-rate)
• You will identify suite of leading indicators for 2024 reporting implementation (Q4)

Here are your responsibilities within and beyond the first year:

• You will complete the data strategy implementation management project
  • Work closely with AVP of Systems and implementation consultants
  • Gather and prioritize business requirements from the entire organization
• You own business performance monitoring and reporting
  • Determine most critical performance management needs
  • Work with leadership team and subject matter experts to develop accurate, timely, impactful metrics and monitoring mechanisms
  • Act as “business owner” for BI system(s) to build effective reporting tools (dashboards, reports, performance alerts)
• You will build tools to monitor performance diagnostics & troubleshoot issues
  • Proactively monitor key performance indicators
  • Act as internal consultant to work with operational leaders to diagnose performance issues / opportunities
• You own the creation and performance of org wide KPIs & Springboard’s data catalog
  • Own the “single source of truth” for data and metrics
  • Ensure data structure and analytical models are optimized for BI system use
• You are responsible for data quality monitoring
  • Develop data quality checks (with AVP of Systems and external service providers) to ensure all critical data is complete and accurate
  • Monitor data quality systems to rapidly identify, troubleshoot, and resolve data quality issues (with appropriate operational and system owners)

What you offer us

• Leadership & management: You attract, retain, and grow great talent. You create a culture where everyone uses data to validate exceptional work and maintain high standards.
• Analytics and reasoning: You possess superior analytical skills and are able to quickly understand and process data that drives decision making. You can effectively communicate data for broad consumption in ways that drive action and performance improvement.
• Problem solving: You are a self-starter who has a pragmatic approach to problem-solving. You maintain flexibility with a constant focus on outcomes; even when faced with ambiguity. You are able to identify the biggest problems and where to direct focus to remove barriers to move quickly towards solutions.
• Decision making and judgment: You are able to identify the biggest problems and where to direct focus through a deep understanding of business objectives and performance indicators. You use the right data at the right time to drive decision making and you don’t let “perfect” get in the way of “good”.
• Valuing diversity, equity, and inclusion: You demonstrate a commitment to organizational culture and values and use data to support/inform efforts around diversity, equity, and inclusion.

• 5+ years of small team management experience
• 5+ years of operational analytics experience, including KPI design, analysis
• 3+ years of large organization performance reporting ownership
• 3+ years of BI system ownership
• 3+ years of technical project management (e.g., system implementation, process design) experience
• 3+ years of operational improvement diagnostic & implementation experience

While this description is meant to provide an overview of the responsibilities of the Head of BI, we are seeking candidates who demonstrate flexibility and can adapt to evolving needs in an entrepreneurial environment.

What we offer you

Compensation

Our compensation values: At Springboard, compensation equity is integral to the way we operate and our commitment to competitiveness, pay equity, performance-based rewards, transparent & equitable career growth, and progressive benefits.

Compensation for this role: Each role at Springboard is placed in a compensation band with 5 levels. This role sits within Band 7. Generally, we expect all candidates that meet the hiring criteria to be offered a salary of $176,500. The actual level of the successful candidate (and corresponding salary) will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, and other factors. You may also be eligible for Springboard's collective bonus program.

Our process to determine compensation: Springboard does not negotiate the offered salary during the offer conversation. Throughout the interview process, we will evaluate your alignment with the compensable factors listed in the job description. From there, we will determine your starting salary on a level within the job band.

Benefits

At Springboard, we feel it is important to take care of our employees, which is why we offer a competitive benefits package. These benefits include the following:

• The usual stuff - Medical insurance with a cash stipend for those who waive Springboard coverage. Options include PPO, High Deductible/HSA, and EPO. Health Savings Accounts are available for our high-deductible plan.
• We’ll take care of it - We fully cover your vision & dental insurance premiums, plus your short & long-term disability coverage.
• Securing your future - We match up to 6% of your salary in 403(b) retirement contributions (or student loan payments!) after your first twelve months at Springboard.
• Paid Time Off (PTO) is important - Four weeks annually, prorated from the date of your hire. At Springboard, time off isn’t earned. Everyone gets access to their time at the start of the calendar year.
• More PTO! - All 11 federal holidays, two extra floating holidays, weekdays between Christmas and New Year’s Day, Election Day, and your birthday!
• Paid Leave - Parental Leave (12 weeks after the first 6 months of employment). Marriage Leave (five days).
• Under the weather? - We don’t cap the number of sick days available to employees.
• Technology support - All employees receive a Springboard laptop, an annual technology allowance, and a one-time remote work set-up allowance.
• Your wellness is a priority - Our Employee Assistance Program (EAP) provides support for stress/anxiety, finance, law, family, substance abuse, grief, and more.
• We are committed to your development - We provide personal & professional development funding of $1500/year and additional funding for DEI and racial equity-focused professional development.
• Transparency is key - We ensure regular opportunities to discuss individual and organizational development and our commitment to equity. Consistent, structured, and real-time feedback are foundational to Springboard’s culture.

Location and travel

Applications are welcome from any location within the United States. This role can be performed remotely and will require less than 10% travel. Required travel will include quarterly leadership team and annual org-wide retreats, along with (rare) funder or partner-requested in person meetings. Self-directed travel will include program visits and general team management needs.

Springboard requires in-person employees at a Springboard facility or participating in in-person SBC programming or events to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means an individual is at least two weeks past their final dose of a CDC-authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be asked to provide their COVID-19 vaccination status and proof of vaccination, as required.

About Springboard

Since our founding in 2012, we have grown Springboard’s reach from 40 to nearly 20,000 students across 51 cities. Amidst rapid growth, Springboard consistently delivers best-in-class results. In schools that often struggle to get 20% of parents to show up for report card conferences, Springboard’s weekly family workshops average 88% attendance. Students average a 3-4-month reading gain during each program cycle, closing the gap to grade-level performance by about half in just five or ten weeks. Springboard’s work has been featured by Forbes, NPR, and the New York Times (twice). Nationally, Springboard Collaborative is the only organization to have cracked the code on equipping marginalized families to teach reading at home. You can learn more by watching our CEO on the main stage of ASU GSV.

Our org chart & mission

Click here to view Springboard’s structure at a glance, and here to browse our incredible staff. You can read more about how we engage teachers and families to accelerate student learning in this op-ed.