Director, Data Engineering and BI

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Calabrio has embarked on a journey and is truly committed to establishing a value fabric that transforms its customer, employee, and stakeholder experiences through seamless integrated, agile, data-driven, and secure Digital Services. Such endeavor requires leaders passionate about customer experience and committed to consistently deliver value, while focusing on digital services with inherent trust and resilience. Calabrio is looking for a Director, Data Engineering and BI to support the transformation program and drive enterprise data management and business intelligence roadmap and governance.  

If you are passionate about being a solution leader for a global software company with an entrepreneurial work environment, and solving complex problems, this is the role for you! The Director shall perform responsibilities and have qualifications, experience and expertise as described below. 

What you’ll be doing (Key Responsibilities):

• Lead the development of a usable information architecture. This may include a data model, associated metamodel, common business vocabulary, and taxonomies, which will then be used to guide solution development and achieve consistency of information assets across the application portfolio. 
• Maintain enterprise-wide integrity of the data model by ensuring that data design and transformation procedures are implemented and followed. 
• Monitor data accuracy and ensure efficient data flow between systems. Implement data validation and cleaning processes to maintain the integrity of the data. 
• Collaborate directly with the business and technology teams to conceive and implement innovative and scalable solutions to satisfy various business challenges and objectives, including designing and implementing dashboards, alerts, and reports. 
• Develop, enhance, and manage enterprise service integration (middleware) infrastructure. 
• Meet scheduled milestones to ensure project/program objectives are met in a timely manner. 
• Act as internal consultant to advocate, mentor, and change agent for newly implemented systems, applications, tools, and technology with special emphasis on business Intelligence, data science, data management, and data warehouse. 
• Collaborate with infrastructure and security team to instill the culture of “Secure-by-Design” and ensure digital trust and cyber resilience in every aspect of enterprise architecture. 
• Manage data engineers and BI analyst engaged with Calabrio through partner organization. 
• Work with partner organizations to ensure technology operations are in alignment with enterprise architecture and assurance compliance requirements. 
• Identify the white space to implement the most cost-effective means of achieving organizational goals. 

Success Criteria:

• Demonstrated experience in gathering and transforming business requirements into a comprehensive technology solution definition. 
• Strong team player – work with internal and external stakeholders to solve problems and actively incorporate input from various sources.    
• Excellent communication skills and collaborative working style. Strong critical thinking and analytical skills and ability to think “out of the box”. 
• Extensive knowledge of cloud native architecture and implementation features (platform-as-a-service, infrastructure-as-a-code, multi-tenancy, orchestration, elastic scalability, service telemetry, and management.) 

• Strong understanding of Service-Oriented-Architecture (SOA), microservices and serverless architecture design principles. 
• Industry recognized certification – Microsoft Azure data engineering and analytics certification. 
• Experience with Salesforce and NetSuite integration. 
• Willingness to travel – up to 25%. 

Requirements

• Bachelor’s degree in engineering or related field. 
• 10+ years of data management and business intelligence experience through all phases of the project lifecycle from scoping and planning, requirements gathering, design, development, testing, and going live; strong preference for candidates with extensive experience in agile DevOps.  
• 7+ years of practical hands-on experience (e.g. engineering, coding, testing, etc.) in implementing data warehouses, data lakes, business intelligence systems, and extract-transform-load (ETL) routines. 
• 4+ years of experience with cloud-based multi-structured data engineering platforms like Azure Data Factory, Databricks, Synapse and Purview. 
• 4+ years of experience with Azure integration solutions such as Logic Apps, API Management, Event Grid etc. 

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio:

• Global team recognized for their passion for innovation.
• Innovative product culture and project exposure.
• Training and development from industry-leading experts.
• Cutting edge benefit programs.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

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