Data Analyst

Canva’s Commitment and Mission
At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 
Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 
Join us and design your future.
About The Role
We're looking for insightful data analysts who are curious about our product and our users, and who are thrilled to seek out valuable insights. You'll act as a genuine data partner with your team and the broader business. We have a LOT of data and need people who can use their skills to help us make the most of it!
The User Voice super-group consists of 4 groups, 30+ teams in over 5 sites with hundreds of people who work together towards providing Canva users with an excellent support and Help experience. We aim to make it easy for Canva users to seek help and support whenever they get stuck.
You will be coming in as the Data Analyst for the Global User Voice Enablement Group (fondly called GrUVE)—on a mission to delight Canva users with every support interaction, by scalably empowering every specialist to deliver excellent quality support.
You will work with the GrUVE team to enable our specialists to deliver the best service possible through improvements in Work Force Management, Content, Learning and Development, Vendor Management, Process Design, Quality and Specialist Tools Enablement.
This role will rely on your particular strengths in building out data-driven decisions, communicating closely with partners, and organising your fellow data team members such that the data attitude in this space is highly proactive.

What you’ll do

• Work with product managers, designers, engineers, and others to figure out data we should collect, and how we'll do so;
• Ensure that our data is robust and faithfully represents what we intended to measure;
• Synthesizing data available to better understand our users – we want you to be creative and insightful, rather than just throwing the usual metrics at the wall to know what sticks;
• Formulate mathematical and statistical models that can help us understand and improve our overall strategy of improving our product;
• Suggest, set up, and run experiments that will actually move our metrics – when we push tests to 100% we want to actually see the bump in the relevant graph;
• Build and maintain dashboards for our product and operations teams, and make them look really good – you don’t need to be a designer or have any design talent, you just need to want to build things that look cool;
• Apply quantitative methods to real user feedback, so that we can identify and fix the issues that our users are having;
• Help us improve our analytics workflows by identifying better processes and methods;
• Improve Canva’s broader business processes using quantitative methods - help us answer questions like “How large should our support staff be?”, “When should we upgrade our servers”, etc;
• Help organise and write our documentation and manuals, so that our tools and processes are more accessible;
• Mentor and train future analysts as they join the team at Canva;
• Use our mathematical, analytical, and statistical methods with our giant databases to answer the sort of questions that sound really simple but turn out to be very challenging (and fun!); and
• Help us extend data literacy and curiosity throughout the whole company.

About you

• Excellent SQL proficiency, you’ll need to work with our data warehouse regularly
• Functional knowledge of working with data in R or Python/Pandas - you should be able to handle things like time series and forecasting methods
• Ability to communicate effectively sophisticated concepts and quantitative insights concisely, with actionable “so-what” with internal and external customers
• Have intermediate functional knowledge of Google Sheets / Excel
• Able to implement in a complex environment amidst some ambiguity
• Able to prioritize focus of effort and inquiry with an eye to business impact/outcomes
• Able to translate strategic concepts to operational implications
• Bias towards immediate actions and results
• Humility/willingness to question one’s own assumptions/desire to constantly improve
• Accessible, approachable, and collaborative
• Functional knowledge of general programming in Python is a plus, as the role will eventually involve automating processes

Working at Canva 
Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  
Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 
• A temporary work from home setup as we prepare to provide a safe environment for Canvanauts who would like to work in the office. Our Future of Work plan is to move towards a hybrid work model (in-office & from home) You and your team can determine your ideal work setup. Whichever works best for you, #KayaSaCanva. • Unique and flexible leaves options: :Recharge and go on your next getaway or simply take time off for yourself through our Vacation Leave, Give back through our Volunteer Leave to help out a charity or NGO of choiceSupport yourself or take care of your loved ones (even your furbabies) through our Sick or Carer’s Leave  • Focus on your own growth and development through our Professional Educational Leave  • An annual Vibe & Thrive allowances for you to spend on anything that supports your wellbeing. Whether it’s a workshop, an electronic stand-up desk, a gym membership, or dinner with a teammate, we encourage you to do what you need to do in order to thrive. • Virtual and in-office wellness and development benefits including Canva University, Employee Assistance Programs, Fitness Classes and more to support your physical, mental, and social wellbeing. • Canva For Good program that matches your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in.  • A variety of Canva clubs that you can join to connect you to fellow Canvanauts with similar interests. From cycling, skincare, pets, to foodies (and the list goes on), we got you covered! Club activities can also be done remotely or in person. 
We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.