Sr. Data Engineer

You will play a critical role in ensuring that customer data is effectively managed and utilized to drive business insights and facilitating informed decision-making and help Thomson Reuters rapidly scale our digital customer experiences. You are anticipated to thrive in a dynamic position that is crucial for the seamless integration and optimization of our technology systems. Your role involves leveraging data to achieve a more insightful understanding of customer behavior, which is essential for the advancement of our data-driven initiatives. This understanding is key to enhancing customer experiences and streamlining operations. If you are passionate about creating a seamless customer experience and skilled in the systems and processes required to bring that vision to life this is the role for you!

About Role

• Independently own and manage assigned projects and meet deadlines, clearly communicating progress and barriers to manager and stakeholders.
• Serve as a visible Subject Matter Expert on our Customer Data Platform, maintaining up-to-date awareness of industry trends, cutting-edge technologies, and best practices on relevant topics including unified customer profiles, deterministic and probabilistic matching, identity graphs, data enrichment, etc.
• Design and implement data ingestion pipelines to collect and ingest customer data into the Customer Data Platform from various sources. This involves setting up data pipelines, APIs, and ETL (Extract, Transform, Load) processes.
• Create and design data models, schemas, and database structures in Snowflake and the Customer Data Platform.
• Carry out comprehensive data analysis from various system sources to yield enhanced insights into customer behavior and preferences.
• Gather and analyze data from various touchpoints, including online interactions, transactional systems, and customer feedback channels, creating a comprehensive customer profile that presents a 360-degree view.
• Ensure the launch of new data, segmentation, and profile capabilities, as well as the evolutions of the platform, go smoothly. This includes testing, post-launch monitoring, and overall setup for long-term success.
• Collaborate with marketers and other stakeholders to understand their data needs and translate those needs into technical requirements.
• Actively identify and propose innovations in data practices that evolve capabilities, improve efficiency or standardization, and better support stakeholders.

About You

• Bachelor’s or master’s degree in data science, business, technology, or an equivalent field.
• Strong Data Engineering background with 5+ years of experience working on large data transformation projects, related to customer data platforms, Identity Resolution, and Identity Graphs.
• Solid foundation in SQL and familiarity with other query engines, along with hands-on experience with Snowflake, AWS Cloud, DBT, and Real-time APIs.
• Expertise in using Presto for querying data across multiple sources and Digdag for workflow management, including the ability to create, schedule, and monitor data workflows.
• Proficient in configuring and implementing any industry-leading customer data platform, including data integration, segmentation, and activations is a must.
• Experience using marketing data sources such as CRM especially Salesforce, marketing automation platform especially Eloqua, web tracking Adobe Analytics is a plus.
• Exposure to Gen AI, capable of leveraging AI solutions to address complex data challenges.
• Excellent oral, written, and visual (Power point slides) communication skills, especially in breaking down complex information into understandable pieces, telling stories with data, and translating technical concepts for non-technical audiences.
• Strong ability to organize, prioritize, and complete tasks with a high attention to detail, even in the face of ambiguity and environmental barriers.
• Knowledge of marketing or digital domains and of professional services industry, especially legal, tax, and accounting is a plus.
• Experience in working in iterative development and a solid grasp of agile practices.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-MM1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.