Data Analyst
Phoenix
Upgrade
Check your rate for a fixed-rate personal loan and borrow up to $50,000. Or get started with Upgrade Card in just minutes. Check out Rewards Checking with cash back rewards and more. We're here to help you build the future you want.Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
Partnering with the operational leaders to create and design/develop performance measurement KPIs and build out the associated scorecards will be key to gaining momentum within this role. You will work in areas like call center analytics and customer experience analytics. To be successful in this role you must be detail-oriented, creative, innovative, consultative, willing to learn and grow and enjoy a fast-paced, challenging environment.
What You’ll Do:
- Learn business operations, objectives, and industry trends, and apply this knowledge to data analysis and scorecards
- Partnering with operations leaders, develop and support the roll-out of business KPIs and associated Tableau scorecards that ensure operational success
- Create professional visualizations and presentations to communicate findings and complex information to stakeholders in a concise and effective manner
- Prioritize tasks, meet deadlines and drive successful completion of analytics work while maintaining a high level of accuracy
- Pay attention to small details, identify errors, and maintain high levels of accuracy when working with data
- Stay up-to-date with industry trends and emerging technologies, and seek out opportunities to develop new skills
What We Look For:
- Bachelor’s degree in data analytics, mathematics, statistics, computer science or related field or equivalent experience
- Minimum 1+ years proven experience in data analysis and visualization
- Working knowledge of SQL and data query/mining techniques
- Working knowledge of Python
- Working knowledge of data modeling, database management and data warehousing
- Proficiency with Tableau or related data visualization tools (PowerBI, Qlik, etc.)
- Strong problem-solving and analytical skills
- Strong communication, active listening and presentation skills
- Ability to work independently and as part of a team
- Proficient in MS Excel & Powerpoint and/or Google Sheets & Slides
Nice to Have:
- Experience in financial services
- Experience with Contact Center Analytics
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
#BI-Hybrid #LI-Hybrid
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Banking Computer Science CX Data analysis Data Analytics Data visualization Data Warehousing Engineering Excel FinTech KPIs Mathematics Power BI Python Qlik SQL Statistics Tableau
Perks/benefits: Career development Competitive pay Equity Flex hours Flex vacation Health care Insurance Medical leave Parental leave Startup environment Wellness
More jobs like this
Explore more AI, ML, Data Science career opportunities
Find even more open roles in Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Computer Vision (CV), Data Engineering, Data Analytics, Big Data, and Data Science in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Lead Data Analyst jobs
- Open Data Science Manager jobs
- Open Marketing Data Analyst jobs
- Open Senior Business Intelligence Analyst jobs
- Open Data Engineer II jobs
- Open MLOps Engineer jobs
- Open Principal Data Engineer jobs
- Open Data Scientist II jobs
- Open Power BI Developer jobs
- Open Business Intelligence Developer jobs
- Open Data Analytics Engineer jobs
- Open Business Data Analyst jobs
- Open Junior Data Scientist jobs
- Open Data Analyst Intern jobs
- Open Sr Data Engineer jobs
- Open Product Data Analyst jobs
- Open Sr. Data Scientist jobs
- Open Senior Data Architect jobs
- Open Research Scientist jobs
- Open Big Data Engineer jobs
- Open Data Quality Analyst jobs
- Open Principal Data Scientist jobs
- Open Manager, Data Engineering jobs
- Open Azure Data Engineer jobs
- Open Data Product Manager jobs
- Open Data quality-related jobs
- Open GCP-related jobs
- Open Java-related jobs
- Open Business Intelligence-related jobs
- Open ML models-related jobs
- Open Data management-related jobs
- Open Privacy-related jobs
- Open PhD-related jobs
- Open Deep Learning-related jobs
- Open Data visualization-related jobs
- Open Finance-related jobs
- Open PyTorch-related jobs
- Open NLP-related jobs
- Open TensorFlow-related jobs
- Open APIs-related jobs
- Open Consulting-related jobs
- Open LLMs-related jobs
- Open CI/CD-related jobs
- Open Snowflake-related jobs
- Open Generative AI-related jobs
- Open Kubernetes-related jobs
- Open Hadoop-related jobs
- Open Data governance-related jobs
- Open Docker-related jobs
- Open Airflow-related jobs