Data Analyst - IT Product Support

Company:

Description:

We are MarshMcLennan, we offer consulting and risk management services, insurance brokerage and insurance program management for different sectors of the economy through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman.

At Marsh we are looking for candidates for the following position located in México City:

Data Analyst - IT Production Support

What can you expect?

• Opportunity to interact with different areas of Marsh and career growth.
• Internal client mangement.
• Work in a diverse culture and global team which enhance solution and innovation.
• Schedule Monday to Friday 9:00 am to 6:00 pm but can vary (team shifts).
• Oncalls (Important demonstrate ability to be flexible with working hours, to react to situations within the App Support environment)

What's in it for you?

• Hybrid work (home/office).
• Life Insurance
• Major Medical Insurance
• Christmas bonus
• Food allowance
• Saving fund
• Additional days off.
• Among others.

We will count on you to:

• Responds to incidents within SLA or within a timely manner with appropriate level of urgency.
• Uses corporate incident management system to record and track all support work.
• Have hands-on experience handling Data Flow Issues resulting from multiple upstream processes or integrations.
• Facilitates custom data corrections and data uploads.
• Liaises with regional teams, country / global colleagues, and business contacts if research requires further investigation, or if new additions are identified to be added to the master repository.
• Comprehends quality improvement concepts including data profiling, root cause analysis and continuous quality improvement to assist with process improvement initiatives.
• Actively participates in data quality initiatives as well as projects undertaken to improve processes, analyzes updates that are requested, and assists various colleagues in the firm with the more difficult reference data issues that arise.
• Provides training to internal colleagues as required and addresses client issues/inquiries to escalate to management.
• Facilitates diagnosis and resolution on all operational related client issues and inquiries.

What do you need to have?

• Bachelor's degree or equivalent and 3+ years of experience in providing Data support.
• Experience supporting Containerized applications.
• Must have handled data flow issues large customer base applications.
• Database knowledge writing SQL queries in any RDBMS tool (Oracle or anything similar)
• Excellent oral and written communication skills both in English and Spanish
• English proficiency (must have).
• Project Management Experience (Desirable)
• ITIL qualifications (Desirable)
• Insurance Industry experience strongly desired (Desirable)

What makes you stand out?

• Excellent troubleshooting skills and business stakeholder management
• Strong interpersonal skills to work with Technical and Non-Technical personnel.
• Demonstrate ability to effectively manage knowledge and technical application document repository.

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries.  With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter  develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer  delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.