Language Specialist Part time Contractor (Must be fluent Korean/Mandarin/Thai)

PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint. This is voice-enabled, AI-driven customer service that works in the real world, right now.

As part of the project team, you will participate in building real-world systems for our customers that take 100s of 1000s of calls every single day. You will work closely with Scrum Masters and Dialogue Designers to build out and maintain highly specialised software with superhuman user experience that delights our clients and their customers.

We are open to flexible arrangements with consultants, independent contractors, or equivalent on a part-time basis, with 2-3 days weekly commitment. You must speak English and be native/fluent Korean/Cantonese/Mandarin/Thai speaker.

Your responsibilities will involve:

• Improving the language understanding module by providing high-quality sentence training examples
• Updating system prompts based on client requests
• Managing and uploading voice recordings
• Testing conversational systems extensively before go-live
• Reviewing customer calls and flagging problematic conversations to the team
• Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.

Requirements

You must speak English and be native/fluent Korean/Cantonese/Mandarin/Thai speaker

Minimum Requirements:

• You are a great communicator and enjoy working in a diverse team
• You are meticulous and have an eye for detail
• You have a can-do attitude and have a high standard for your own work
• You are passionate about great user experiences and want to deliver the best UX to the customers
• You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres

Preferred Requirements:

• Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day).
• Experience in natural language technologies and a rough understanding of how they work
• Experience in translation and/or linguistics
• Experience in data science and related areas
• Experience in tech industries and understanding of how the software works
• Experience in working with startups before
• Experience in jobs that involves language skills, such as linguistics, translation, scripting writing, etc