Manager, Data Management Services

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.  

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.  

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. 

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in MRI's Atlanta or Cleveland office. 

As the Manager of Data Management Services, you will be responsible for driving team metrics including utilization, revenue, project management, along with client satisfaction and delivery efficiency.  This person will provide leadership, mentoring, and training to employees, while handling the distribution of work and ensuring projects are completed and implementations are successful according to project plans.  Being a resource for escalations, participating in client groups, as well as cross-departmental communication will be other key functions in this role.

• Accurate and timely collection, data processing, and reviewing of financial source documents for clients (Interims, Audits, Tax Returns, Budgets, Rent Rolls, etc.)

• Prompt and frequent communication with team and clients

• Solutions for unique situations and client escalations

• Embed client-centricity; deliver customer service at or above client & stakeholder expectations

• Filter team questions to appropriate resources, supporting core processes and enabling functions

• Assist with special projects, Innovation Day, operating mechanisms, and other department initiatives

• Supervise team members attendance, PTO, and payroll using Workday

• Foster an inclusive, positive work environment; organize team building events and meetings

• Build strong teams - attracting, developing, and retaining top performers

• Develop high performance teams by diagnosing, understanding, and facilitating team dynamics

• Observe and track growth of direct reports, create customized goals, provide constructive feedback, and coordinate bi-weekly 1-on-1s

• Oversee key recruiting, onboarding, training, and talent development programs

• Incorporate MRI's 5 core values into your mission: "Make the Pride proud, Get it done, Strive to amaze, Be Fearless, & Enjoy the ride"

REQUIREMENTS: 

• 5+ years of managerial experience leading and building high-performing teams

• Bachelors’ or Masters’ Degree in Business Management, Accounting, Finance, Real Estate, or equivalent experience

• Comprehensive knowledge of industry specific market segments, associated business rules, standard operating procedures, and process best practices

• Inclusive knowledge of Software implementations

• Extensive understanding of functionality and operating procedures within the company’s software products and tools

• Demonstrates understanding and utilization of real estate industry and consulting best practices

• Project Management Methodology experience

• Experience creating an environment that empowers others to give their best, take risks, and unlock value

• Excellent communication skills, written and verbal

• Ability to work efficiently with a hybrid work schedule (average 2 days/week in-office requirement)

• Travel up to 10%

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 

• Have confidence in your health with our offered Medical Aid Scheme.  

• Invest in our competitive Personal Pension plan and help set you up for your future. 

• Big on family? So are we! Here at MRI Software we recognize that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  

• Enjoy a fantastic work-life balance with generous Annual Leave plus Holidays, and finish early 6 times a year with our ‘Flexi’ scheme. 

• Further your professional development with our Tuition Reimbursement Schemes  

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  

MRI Software named a 2023 Top Workplace by NorthCoast 99!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.  

Amazing growth takes amazing employees. Are you up to the challenge? 

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! 

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. 

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

MRI Software is proud to be an Equal Employment Opportunity Employer.