Senior Data Scientist - CS Insights - Freemium

We are looking for a Senior Data Scientist to join the band and help drive a data-first culture at Spotify! In this role your focus is turn data into meaningful contact forecasts and to provide the customer service teams with information about potential changes in staffing needs.

What you'll do:

• Develop and maintain comprehensive forecasting models - using statistical packages and regression analysis - to forecast customer service contact volume and other metrics for global staffing requirements
• Work closely with a cross-functional team of product managers, software engineers, data scientists, business operations and marketing professionals to build outstanding audience and identity products.
• Forecast impact of product launches, new features, and marketing campaigns on customer service staffing
• Provide short and medium term forecasts to account for changes in campaigns or volume progressives
• Provides long-term forecasts to Customer Service leadership and product owners in support of future pivotal initiatives.
• Develop compelling business cases centered around customer needs using data to gain consensus for recommendations
• Frame issues efficiently through storytelling, and translate the outputs of statistical analysis into insights and business recommendations

Who you are:

• You have 4+ years of experience in a similar role and have a Master’s or similar degree in statistics, economics, mathematics or a related field
• You are experienced with quantitative research methods
• You have a strong foundation in Python, R, or Stata, with specific experience in regression analysis
• You are highly proficient in SQL/BigQuery
• You have sophisticated Excel or Google sheets skills
• You have prior experience with data visualization tools, like Tableau
• You have outstanding analytical and problem solving skills with the ability to think strategically and provide sound business recommendations
• You have experience forming relationships across all levels of an organization and are comfortable making pitches to a broad range of audiences

Where you'll be:

• We are a distributed workforce enabling our band members to find a work mode that is best for them!Where in the world? For this role, it can be within the Americas region in which we have a work location.
• Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more informabout about our Work From Anywhere  options here.
• Working hours? We operate within the EST/EDT time zone for collaboration

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 345 million users.