Customer Data Operations Analyst

Job Description

About This Role

You will ensure master data and reference data availability for daily commercial operations and business initiatives for the supported affiliates including but not limited to processing requests , data quality, ensuring alignment of data among tools, business users support, testing.

What you will do

• coordinatie withing the team the daily processing of healthcare related Data Change Requests coming from different sources (identification and solving complex issues, preparation and deliver bulk updates, monitor auto-rejected DCRs)
• coordinate the effort to get the primary affiliation flag in place. Analyze healthcare related data and maximize Orange records by finding the applicable pairs of respective records and run match and merge process for them.
• design and deliver data quality reporting for the affiliate in healtcare master data and reference data area (periodic DQ checks, provide insight into data quality issues, ensure data alignment between Open Data, MDM and CRM systems and other applicable systems and apps.
• provide expertise and coordinate delivery of the tasks to Business Stakeholders regarding master data, reference data, their presence and usage in CRM system
• provide expertise with Support business users with CRM reports delivery incl desing and development of reports for multiple countries and locations considering local differences.  Drive cooperation within the team and Business Users in healthcare data questions and issues resolution.
• coordinate the testing, adoption and roll-out of new systems/system releases. Develop and analyse error reports and data for the purpose of testing, integrating, and connecting new systems/system releases. Transfer knowledge and carry out new system/system release trainings including reporting, reviewing and taking actions to solve the issues, identifying training needs, etc. for rejected and auto-rejected DCRs.
• propose and socialize requirements to governance processes. Develop and implement data policies and procedures. Act as gatekeeper for local healthacare master data governance process. Ensure that the Customer Master Data Management policies and procedures are implemented and complied with.

Qualifications

Required skills

• Education or strong interest in data analysis or data management related function
• 1 year experience in data management would be an advantage
• 1 year experience in MS Office (Excel, Office, Power Point)
• Understanding of CRM system, Business Intelligence concept and solutions.
• CRM or data base experience is a strong plus: Salesforce or Veeva preferred
• Logical thinking capabilities with strong focus on details and data quality.
  Basic knowledge of data management, data governance, data structures, data analysis.
• English - good level is a must,
• German language would be a great asset, any other European language is a plus

Additional Information

Join our Global Business Services Center in Poland!

The vision of GBS at Biogen is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal and external customers.

We offer:

• Role in a dynamic and one of the oldest biotechnology company in the world 
• Company mission you can be really proud of
• Work with diverse and knowledgeable multinational teams
• Opportunities to learn and grow with GBS site in Poland
• Structured onboarding program
• Customized benefit package, e.g. MyBenefits cafeteria, annual bonus eligibility, medical care, hybrid work

More details: https://www.biogen.com/en_us/careers.html

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts