Observability Architect/Lead Engineer - DevOps, ELK, GCP, AWS, GHE, CICD

Become a better developer by building things that help local businesses around the world thrive  

Are you a passionate, energetic technology enthusiast eager to work at a rapid pace with the flexibility to work across a broad tech stack? 

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events, and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun, and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. With employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. Our culture encourages employees to embrace change, adapt to new circumstances, and find creative solutions to the challenges we face. Does that sound like a great way to grow your career? Let’s get into the details:

We are looking for a DevOps engineer who can help in IST Time zone.  This person will own the deployment of Groupon’s ELK, CICD, monitor and troubleshoot production issues.

Groupon’s Platform team, consisting of 7 departments, creates innovative solution, Keep The Lights On, and help migrating services between cloud provider.  This particular DevOPS department has 4 team members already, we are looking for new and experienced addition.

Position Summary:

The Observability Architect is responsible for designing and implementing comprehensive observability solutions to ensure the health, performance, and reliability of enterprise applications and infrastructure. This role involves defining strategies and frameworks for monitoring, logging, tracing, and alerting, enabling proactive issue detection and resolution. The Observability Architect will collaborate with cross-functional teams to build scalable observability systems that support the organization’s business objectives.

Key Responsibilities:

• Develop and maintain the observability strategy, ensuring alignment with business goals and technology standards.

• Create frameworks and best practices for observability, including monitoring, logging, tracing, and alerting.

• Design and implement scalable observability solutions across various platforms and technologies.

• Integrate observability tools and platforms (e.g., Prometheus, Grafana, ELK Stack, Jaeger) into existing infrastructure.

• Ensure end-to-end visibility into system performance, health, and reliability.

• Administer GitHub Enterprise Server including upgrade and maintenance.

• Ability to design CI/CD flows, develop maintainable & extensible code/pipelines

• Work closely with DevOps, development, and IT operations teams to integrate observability practices into the software development lifecycle.

• Partner with stakeholders to understand requirements and translate them into observability solutions.

• Analyze monitoring and logging data to identify trends, patterns, and potential issues.

• Develop dashboards and reports to provide insights into system performance and reliability.

• Use observability data to drive continuous improvement initiatives.

• Establish and maintain alerting and escalation processes for timely issue detection and resolution.

• Lead incident response efforts, utilizing observability tools to diagnose and resolve issues.

• Stay updated with the latest trends and advancements in observability and monitoring technologies.

• Continuously evaluate and enhance observability tools and practices to improve system reliability and performance.

We’re excited about you if you have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 9 years of experience in observability, monitoring, or related fields.

• Proven experience in designing and implementing observability solutions.

• Proficiency in observability tools and platforms (e.g., Prometheus, Grafana, ELK Stack, Jaeger, Splunk).

• Strong understanding of cloud infrastructure (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes).

• Familiarity with scripting and automation (e.g., Python, Shell, Ansible).

• Excellent problem-solving and analytical skills.

• Strong communication and collaboration abilities.

• Ability to work independently and as part of a team.

• Attention to detail and a commitment to delivering high-quality work.

• Certifications in relevant technologies (e.g., AWS Certified DevOps Engineer, Certified Kubernetes Administrator).

• Experience with AIOps and machine learning for observability.

Working Conditions:

• This role may require on-call responsibilities for incident management and resolution.

Beware of Fraudulent Offers We would like to bring to your notice that Groupon follows a merit-based employee recruitment practice with extensive screening steps. Groupon does not charge/accept any amount or security deposit from job seekers during the recruitment process. It was observed that there has been an increase in recruitment fraud involving scammers who post fraudulent job openings, or who contact job-seekers with fake job offers. These individuals sometimes even conduct fraudulent interviews with an attempt to obtain personal information or money from the applicants. We have also noticed that certain individuals claiming to be from the Groupon Talent Acquisition function are contacting prospective candidates pretending to represent Groupon with job offers. In case you or any candidate receives any unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert and recognize it as a scam. We are not liable for any loss or damage incurred as a result of dealing with such entities. To prevent falling victim to the same, please visit grouponcareers.com to verify the job opening. All our genuine job openings are posted on the official Groupon careers website. 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com.