Sr. Analyst, Forecasting

Job Title:

Sr. Analyst, Forecasting

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities:

• Develop and maintain a comprehensive forecasting model, using regression analysis knowledge and machine learning tools

• Collaborate with tactical Workforce teams

• Determine yearly, monthly, daily and intraday staffing forecast by gathering data on contact center statistics, marketing campaigns, system events, etc.

• Manage forecast results by providing feedback, input and reporting to business partners to develop more scientific and accurate forecasting methodology

• Align call demand with agent supply to achieve key performance objectives (service level, utilization, budgeting, etc.)

• Provide long-term forecasts in support of future strategic initiatives

• Conduct workforce simulations to provide advice regarding the impact of business strategies within contact centers

• Provide medium and short term forecast to account for changes in campaigns or volume disruptors

Desired Skills/Requirement

• Graduate with overall 4+ years of Contact Center experience and good communication skill.

• 2+ years’ Workforce Management (Optional)

• Good skill in Mathematical and Statistical modelling (Rstudio, python)

• Experience normalizing and utilizing historical data for forecasting

• Strong business acumen combined with exceptional communication skills

• Exceptional analytical, problem solving and decision-making skills

• A deep understanding of numbers and ability to use statistical modeling

• Ability to provide business insight to multiple levels of management with appropriate level of detail

• Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment

Qualification: Any Graduate
 

Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Gurgaon Building 14 - 11F, Tower D

Language Requirements:

Time Type:

Full time2024-08-01

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