Senior Assistant Manager, Shared Services Business Analytics

The role provides insights and proposed strategic solutions should strive to look beyond ‘stop gap’ measures and seek to drive improvements to reporting and analysis practices in a manner that is both effective and supporting the value NSS has to the business

• Engage strategically within NSS in cross business discussions to build and maintain a solid network for effective teamwork and knowledge sharing. Challenge insightfully, direct improvements and remediation to processes, propose credible options as solutions, and position NSS’s role in quality service management and business support.         

• Conduct effective questioning to break down complex issues into core elements, formulate appropriate ideas and negotiate those ideas clearly and concisely to advance a cooperative engagement

• Able to negotiate complex and conflicting issues, handle ambiguity as well as multiple and shifting priorities and to drive NSS related decisions that are both financially sound and operationally feasible.

• Obtain, document and analyze NSS reporting needs and requirements through collaboration with department leaders

• Translate reporting needs into production reports and dashboards

• Work across functional lines to strive for and ensure consistent data quality

• Conduct continuous review of reports and identify opportunities for improvements with the aim of minimizing redundant reporting and development of single source of truth where possible

• Develop and maintain dashboards to visualize data utilizing Power BI, Spotfire or Tableau

• Automate data preparation and report creation where possible

• Development of ad-hoc reports as necessary

• Provide increased focus on analytics and emphasize on providing valuable insights to drive improvement opportunities

• Build understanding of business and operational strategies and identify critical metrics required to support those strategies

• Perform analysis and develops recommendations for continuous improvement opportunities

• Ability to handle various data sources, using data modeling work to develop reporting capabilities and valuable insights across these data sources is key.

• Be able to support and train department leaders to take up analytics and utilise it to impact their day-to-day activities

Requirements

• Degree in Computer Science or a related discipline with 5 years’ work experience. At least 2 years working in a data analysis or reporting role

• Demonstrated experience in design, develop and maintain BI reports, optimizing efficiency in manipulating data and writing complex queries.

• Background in statistics and business/data modeling

• Hands on experience in using different DBMS (SQL Server, Oracle, MSQL & Access), and Power-BI, Qlikview, Python and R would be beneficial

• Knowledge on Big Data (Hive, Spark) would be beneficial

• Proven track record of establishing, maintaining and improving team behaviors through the use of Metrics and Key Performance Indicators

• Maintains an advanced knowledge of Data Analytics and Data Visualization best practices.

• Provide individual and peer mentoring as appropriate and develop capabilities within team, function and organization

• Ability to comprehend business needs, convert them into BRD & TRD (Business/Technical requirement document), develop implementation roadmap and execute on time.

• In-depth understanding of the ETL process & best practices