Service Delivery Manager

Job Description:

About Position

Are you passionate about IT, experienced in software development techniques, operations management and passionate about data and to extract the insights from data to improve manufacturing processes and convinced by the business added value of digitalization in the ERP Manufacturing domain

Airbus started its digital journey. The objective being to transform the company and to prepare it for the future. This transformation includes new global governance, new ways of working and the implementation of digital business services and platforms.

Airbus is looking for a Service Delivery Manager - Manufacturing  to join the Bangalore, India location.

 Service Delivery Manager - Manufacturing  is part of the Information Management (IM) function and is responsible for the day to day management of the Manufacturing team’s data team , which is located within IM Global In-house Center (GIC). Success of this position will require strong international collaboration with global Airbus teams.

ERP Manufacturing team responsible for providing the live data to the operators in the Manufacturing area or on shopfloor to increase the efficiency of the manufacturing process by providing the right data to the right operator at the right time dedicated to innovation, quality, and efficiency. We are seeking talented individuals to join our Manufacturing Data Analytics team to drive data-driven decision-making and enhance our production processes.

Primary responsibilities 

• Manage and lead the Data Analytics team of Manufacturing  within the respect of Airbus values

• Bachelor’s or Master’s degree in Data Science, Statistics, Engineering, or a related field.

• Proven experience in data analytics, preferably in a manufacturing environment.

• Strong proficiency in data analysis tools and programming languages (e.g., SQL, Python, R, py spark ).

• Collaborate with cross-functional teams to implement data-driven solutions.

• Stay updated with the latest trends and technologies in data analytics and manufacturing.

• Document analytical methodologies, processes, and results.

• Experience with data visualization tools 

• Knowledge of manufacturing processes and systems (e.g., MES, SAP PP, , SCADA).

• Excellent analytical and problem-solving skills.

• Strong communication and collaboration skills.

• Ability to work independently

• Lead the team using a performance management and development process with the right training program.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action when it’s required.

• Work with Human Resources Team to interview and recruit right team based on the business need

• Coach, mentor, provide oversight and direction to the team accordance with the organization's policies and procedures

• Develop the team to take the delegation and empower them to take responsibility for their jobs and goals

• Consciously create a workplace culture that is consistent with the overall organization's goal and objectives

• Maintain transparent and appropriate communication with the team

• Responsible to take business decisions in accordance with organization policies and procedures

• Responsible for overall budget management,Overall Cost /budget Estimation and control by managing all aspects

• Promote a high quality of end-user experience by considering last SAP technologies to implement to answering the business needs

• Work closely with the ERP business teams to ensure the projects meet business needs, on time, on cost and on quality

• Take the accountability of developing and maintaining a detailed project follow-up &  ensure that deliverables are in line with the timeline. Manage accordingly risks through mitigation planning 

• Ability to provide solutions, determine overall management direction and provide recommendations for complex issues

• Managing coordination of the teams and working groups engaged globally in the different projects

• Manage global communications and alignment with all stakeholders 

• Liaises with, and updates progress to, senior management 

• Help the team identify their appropriate career path  & develop competencies of the Team and prepare for future competencies 

• Continuously look new opportunities within the frame of Global In-house Centre Technology Services Solutions

Qualification & Experience

Graduate/Post Graduate with 10+ years of experience in ERP domain with strong experience in data driven applications and dashboards ownerships.  Experience in delivering SAP applications/projects with following criteria: 

Expert level:

• Leadership skills & Project Management

• Business / affairs Management

• Service Delivery Management

• Ability to engage and motivate people

• Experience in building new teams

• Defining technology roadmaps 

• Knowledge in SAP Hana, Skywise and in AWS data driven applications

Intermediate level:

• Understanding of at least one SAP module process, preferably production or manufacturing

• Ability to shift between domains and multi-skills experience is highly desirable.

• Professional Networking skills. 

• Agile/ SAFe principle and Service Management best practices 

Good to have:

• Knowledge in Aerospace domain

• Quality management System awareness is desirable

• ITIL, PMP certification is highly desirable 

Success Metrics
Success will be measured in a variety of areas, including but not limited to 

• Consistently ensure the on-time delivery and quality of the projects 

• Bring innovative cost effective solutions 

• Achieve the customer satisfaction 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.