Content Management Analyst - Master Data Management (MDM)

Wolters Kluwer ("WK") is a global provider of software, information and services. Our customers are legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare professionals. WK has annual revenues of over €4 billion and over 19,000 employees in more than 40 countries across North America, Europe, Asia Pacific, and Latin America. At WK, we excel at combining information with the latest technologies for use in the professional context our customers operate in.

The Role:

You will assure the accuracy, integrity and timeliness of one or more critical master data objects on select WK TAA systems. Critical master data encompasses business name, address, contact details, corporate hierarchy, order placers, entity linkage, segment, product and pricing. As a “content expert”, a colleague in this position is accountable for associated daily operational processes and tasks. This involves the possible effects of the options on multiple integrated systems, interfaces, and processes.

Essential duties:

• Review and resolve the match and merge queue for the consolidated customer record

• Review and resolve the match and relate queue for linking customer records to entity records

• Identify and correct data quality issues for incoming customer records

• Manage relationship and legal hierarchies to support downstream BI and analytics

• Resolve data conflicts from source systems escalating issues when needed

• Work with GBS to implement new business rules in MDM

• Basic working knowledge of main TAA systems (Salesforce, SAP, MDC, eStore)

• Be a primary liaison with other master data teams for issues relating to the impacts of master data integrity

• Maintain, communicates and enforces procedures documents for relevant master data processes.

• Acts as process expert for the critical master data your responsibilities

• Maintains confidentiality of privileged information stored on enterprise computing systems. Identify opportunities and participates in process improvement projects. 

• Research and make recommendations on best practices in data management to enhance the quality and efficiency of the MDM system

• Create and schedules training based on the review of data to enhance efficiency.

• Participate in training finance, order management, product operations and other relevant roles within the organization that creates customer, vendor and product data

• Develop Master Data Management/Data Governance documentation to include procedures, process charts and keep them updated

• Help perform data gathering, root cause analysis and performance trending to develop appropriate process changes.

• You will report to the manager.

Job Qualifications:

Education:

Minimum:   Bachelor’s Degree preferred in related field OR, equivalent.

Experience: 

• 1 to 3 years of experience in master data management (MDM)

• Experience in SAP

Benefits:

Healthcare Coverage: Medical Insurance for health and well-being.

Financial Security: Retirement plans, life insurance, and disability coverage.

Work-Life Balance: Hybrid working with flexible schedule. #LI-Hybrid

Professional Growth: Development.

Emotional Well-being: Employee assistance for Health and Mental wellbeing.

Health and Wellness: Wellness programme.

Recognition: Employee recognition and discounts. 

Crèche/Day-care: Reimbursement of Crèche or Day-care expenses.  

National Pension Scheme.

Diversity Matters Wolters Kluwer strives for an inclusive company culture in which we grow diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.