Senior Director - Engineering (Applied AI)
Bengaluru, India
Freshworks
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Job Description
Applied AI is taking scientific research and applying it to business problems.
As a leader of Applied AI engineering team, you will help drive the application of AI across our suite of products in addition to developing the thinking of our team. This leader will direct and shape the data science philosophy, planning and strategy for the team, as we explore multi-modal, multi lingual use cases through the use of Generative AI.
Responsibilities:
- Inspire, lead and grow a team of data scientist, Machine learning engineers, engineering managers
- Data Science and Technical leadership for product and across all engineering requirements.
- Clarify our Applied AI philosophy and engineering strategy to key stakeholders and drive consensus
- Continuously improve and drive engineering best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions.
- Bring a passion to stay on top of AI trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community.
- Encourage innovation, implementation of cutting-edge technologies, inclusion outside-of-the-box thinking, teamwork, self-organization, and diversity.
- As a key member of the product engineering team, work with product management, architecture and professional services to deliver and maintain compelling products to market
- Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities.
- Be a champion for AI test discipline , and evaluation scores, in order to make AI capabilities more deterministic
- Reduce the time-to-insights window for new customers.
- Responsible for the overall development and release life cycle.
Qualifications
- BE/ B. Tech. in Computer Science /Software Engineering from a reputed
college/university. - 15+ years of industry experience with experience leading engineering teams with over 30+ software engineers.
- Hands-on experience in building large-scale distributed systems with AWS
- 5+ years of direct people management experience including managing managers
5+ years of experience of working in the Generative AI / Deep learning
- Experience communicating with technical and non-technical stakeholders at all levels across the business.
- Experience in building highly scalable Enterprise SaaS software is a big plus
- Experience in AWS will be added advantage
- Exceptional leadership skills and proven experience in shaping team culture.
- Proven ability to headhunt, attract, retain, and coach engineering talent from top companies and universities.
- Strong analytical skills and passion for answering questions with data
- Bachelor's degree in computer science, engineering, or a related discipline.
- Proven record of building, managing, and sustaining product organizations.
- Must have the ability to influence people at the business unit level.
- Must have the ability to understand the technical and non-technical aspects of product development.
- Excellent problem-solving skills.
- Excellent verbal and written communication skills.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Architecture AWS Computer Science CX Deep Learning Distributed Systems Engineering Generative AI Machine Learning Research
Perks/benefits: Career development
More jobs like this
Explore more AI, ML, Data Science career opportunities
Find even more open roles in Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Computer Vision (CV), Data Engineering, Data Analytics, Big Data, and Data Science in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Research Scientist jobs
- Open Data Science Manager jobs
- Open Junior Data Analyst jobs
- Open Business Data Analyst jobs
- Open Data Scientist II jobs
- Open Principal Data Scientist jobs
- Open BI Analyst jobs
- Open Sr Data Engineer jobs
- Open Business Intelligence Engineer jobs
- Open Data Science Intern jobs
- Open Senior Business Intelligence Analyst jobs
- Open Lead Data Analyst jobs
- Open Sr. Data Scientist jobs
- Open Azure Data Engineer jobs
- Open Software Engineer, Machine Learning jobs
- Open Junior Data Scientist jobs
- Open MLOps Engineer jobs
- Open Manager, Data Engineering jobs
- Open Data Analytics Engineer jobs
- Open Marketing Data Analyst jobs
- Open Data Engineer III jobs
- Open Junior Data Engineer jobs
- Open Data Engineering Manager jobs
- Open Product Data Analyst jobs
- Open Data Analyst II jobs
- Open Privacy-related jobs
- Open GCP-related jobs
- Open Tableau-related jobs
- Open Excel-related jobs
- Open ML models-related jobs
- Open Data pipelines-related jobs
- Open APIs-related jobs
- Open PhD-related jobs
- Open PyTorch-related jobs
- Open Finance-related jobs
- Open LLMs-related jobs
- Open TensorFlow-related jobs
- Open Deep Learning-related jobs
- Open Data visualization-related jobs
- Open Consulting-related jobs
- Open Business Intelligence-related jobs
- Open Generative AI-related jobs
- Open Data governance-related jobs
- Open NLP-related jobs
- Open CI/CD-related jobs
- Open DevOps-related jobs
- Open Kubernetes-related jobs
- Open Git-related jobs
- Open Docker-related jobs
- Open Snowflake-related jobs