Trainee in Client Data and E-CRM (m/f/d)
München, BY, DE
Richemont
Built for the long term, Richemont nurtures the distinctive craftsmanship, innovative spirit and creative inspiration of its Maisons and businesses.We are looking for a Trainee in Client Data and E-CRM for 12 months
Your Role:
E-CRM
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Create specific E-CRM campaigns to support the local business needs (ex: emailings).
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Emails: End-to-end campaign including CSV build, targeting, proofing, testing, delivery and reporting.
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Monitor the results of the CRM actions and share bi-monthly reports on main KPIs. Experience in Looker desirable.
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Work closely with Marketing and Commercial teams to deliver a strong CRM activation plan that drives our strategic business priorities.
CLIENT DATA
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Support with the analysis of the client segmentation as well as audience / users KPIs to provide actionable insights to commercial, marketing & communication departments.
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Identify business opportunities among the client segments and be able to propose new activation ideas according to local needs. Creative thinking desirable.
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Build event reports in collaboration with the Events and Arts & Cultural teams.
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Build reports on new competition’s trends and new client behaviour.
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Support all teams with their data knowledge.
Your qualification profile:
- Completed studies in business or a comparable degree as well as initial practical experience in the field of Business Analytics and/or CRM.
- Strong Analytical skills.
- Affinity and enthusiasm to familiarize yourself with new complex tasks.
- A hands-on personality who is flexible to take on different tasks and go the extra mile.
- Confident written and spoken German (C1) and English (C1).
- Very good MS Office skills (MS Word, Excel, PowerPoint).
- Knowledge in Looker is a plus.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Business Analytics CSV Excel KPIs Looker Testing
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