Data Analyst

Summary

Together, we make credit work better for all! Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.


We buy debts from lots of different companies in all kinds of sectors as well as provide collection services for other businesses.

Our focus on sustainability, hybrid working, leadership development and career progression makes working at Lowell a rewarding experience.

But enough about us. Let's talk about your new role with Lowell.

Job Description

As a Data Analyst you'll be responsible for designing and completing bespoke analytic work, focused on improving business and financial performance, in collaboration with operational stakeholders representing most areas and functions (e.g., call centre, digital, direct mail, and collections strategy). You'll help shape operational strategy, and support data-driven decision making, through a combination of standard and ad hoc analytic activities focused on highlighting trends, discovering new patterns, and synthesizing internal performance, consumer, and marketplace data. 

Accountabilities and Responsibilities:

• Produce and distribute high-quality, actionable analytics (both ad hoc and business-as-usual) using various reporting and analytical tools (e.g., SQL, SAS, Qlikview, NPrint, QlikSense and Excel) and through the development and business key performance indicators.
• Build recommendations for customer facing contact and offer strategies, applying analytical insight, consumer understanding, commercial acumen and an appreciation of broader operational and compliance implications.
• Build and manage relationships with a broad range of business clients, including direct colleagues, operational staff, and senior management.
• Proactively seek out opportunities to inject analytic rigour and excellence into business and improve ongoing problem solving.

What do we need from you?

To make the grade, you’ll need the following expertise:

• Essential to have strong SQL (querying and managing data) and SAS (or comparable) programming and PowerBI experience.
• Previous experience in a highly analytical role essential.
• Numeracy and quantitative comfort, whether through natural aptitude, coursework, or job experience, is essential for success.
• Background within financial services and familiarity with operational/financial KPIs would be advantageous.
• Demonstrated experience with MS Office, with advanced proficiency in Excel.
• Solid communication skills and the ability to manage multiple, sometimes conflicting, priorities and tasks would be highly advantageous.

How we say thank you?

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people.

• A discretionary annual bonus for a job well done.
• Life assurance
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• Cancel your gym membership we have one on site – it’s free!
• Free parking.
• A fantastic culture with more little perks along the way including flexible working, family leave and recognition awards.
• An on-site subsidised restaurant and café, catering to all dietary requirements.
• Wellbeing support, including THRIVE sessions, trained support officers, and regular webinars and classes geared towards mindfulness.
• Prayer room facilities.
• Electric Company Car scheme and pension

At Lowell #togetherwegofurther, so we want to ensure that once you get here, you’ll still be going places.

Take the next step and apply

#LI-HYBRID