Data Operations Team Manager

Job Description

As the Data Operations Team Manager, you will lead a dynamic team of 10-12 CRM Support and Data Operation Analysts (DOA). Together, you will play a crucial role in ensuring the availability and quality of master data and reference data essential for daily commercial operations and strategic business initiatives across our supported affiliates.

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

Responsibilities:

Team Leadership and Development

• Build and maintain a high-performing team focused on master data management.
• Supervise daily operations, organize duties, and manage projects effectively.
• Mentor team members, fostering a culture of continuous improvement and innovation.
• Promote diversity and inclusion, ensuring every team member can contribute fully to our organizational goals.

Data Management and Quality Assurance:

• Oversee the maintenance of various data sources and processes.
• Lead Data Change Requests and ensure data quality through proactive issue identification and resolution.
• Align master data across systems and deliver insightful reports to support business needs.

Service Delivery and Business Partnership:

• Support and supervise team tasks related to customer data management and system testing.
• Collaborate with internal and external stakeholders as a key resource and escalation point.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.

Qualifications

• Proven experience in people management or cross-functional project management.
• Minimum 4 years of experience in data management within an international setting.
• Familiarity with CRM systems and data visualization tools is advantageous.
• Strong interpersonal skills and a customer-centric approach.
• Excellent communication skills in English, both verbal and written.
• Ability to thrive in a global environment with sensitivity to diverse cultures.

Additional Information

At our newly built, centrally located Warsaw office, our team supports a global organization with dedication and innovation. In this office, where 31 nationalities form our community, we celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace has earned us a Great Place to Work Certificate for three consecutive years and Best Places to Work Awards in both Poland and Europe.

What drives us every day is our unique purpose, working passionately to change the lives of patients affected by rare neurological diseases. If our mission resonates with your heart and career aspirations, join our team.

We eagerly anticipate welcoming you to our dynamic and collaborative environment, where together, we make a meaningful impact on a global scale.

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.