Data Governance & CRM Specialist (m/f/d)

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Job Description

People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda.

Looking for an interesting role where you can develop your data & insight career, work at a growing patient-centric healthcare company and learn more about the pharmaceutical industry?

We are looking for a

Data Governance & CRM Specialist (m/f/d)

in a permanent position/ full time at the location Vienna (Euro Plaza).

Be part of Takeda transformation in Austria to become an insight-driven organization!

The Data Governance & CRM Specialist (m/f/d) will contribute to the commercial growth targets of the Austria product portfolio via:

• Drive ‘data-driven organization’ roadmap.
• Drive business analytics mindset and the value of Data in the Austrian LOC.
• Partner with the Business Units to harness the power of Data and CRM and help people translate them to actionable insights.

Your tasks in detail:

• Leading LOC performance management reporting for local Leadership Team.
• Responsible for data acquisition and data management from external data providers and market research agencies.
• Coordinates market insight projects (e.g. market research, creating dashboards) including alignment within cross-functional teams (e.g. Commercial, Finance and external vendors)
• Drives development & roll-out of local BI portal (PowerBI) across SFE, external sales, patient & digital data sources
• Supports definition of relevant KPIs and dashboard reports, establishes robust data sources and oversees analytics for senior management. (e.g. monthly Performance Dashboards)
• Collaborates with cross-functional team to define incentive planning framework & support tracking of the KPIs
• Implements agreed data standards, defines local data quality KPIs and measures adoption
• Drive improvements and adoption of the CRM system and its standards
• Runs data literacy training sessions and elevates local capabilities for data literacy/fluency
• Represents the country as the local CRM Owner
• Ensures operational support and training for the local end users

Your profile:

• A Bachelor’s degree in Life Science, Business Administration, Data Science, Economics or equivalent
• Min. 3  years of experience working in Pharmaceutical/Healthcare sector with strong track record analytics responsibilities, possibly including but not limited to commercial and market analytics, next best action, data science initiatives.
• Strong knowledge of SQL, Power BI and statistical methodology are strong assets.
• Strong knowledge of Salesforce/Veeva CRM data, Marketing Automation and Webanalytics.
• Very good knowledge of English and German
• Proven hands-on experience of data analysis & visualization tools, e.g. PowerBI
• Proven hands-on experience of business analytics from key CX data sources: CRM & Digital (website & omnichannel)
• Excellent analytical and problem-solving skills – structured and process-oriented thinker, with great attention to detail and technology proficiency.
• Proficiency in handling extensive datasets, including data migration, preparation for import/export, and dataset generation.
• Ability to explore, interpret and critically analyse data from diverse sources, to translate user stories and requirements into user-friendly functionalities.
• Structured and process-oriented thinker with excellent analytical and problem-solving skills, attention to detail, technology proficiency, and a can-do attitude.
• Strong project management skills, ability to prioritize, and manage stakeholder expectation.

What you can look forward to with us:

• Appreciative working atmosphere in an international and exciting working environment
• Independent work with the opportunity to play a part in shaping an innovative company
• Professional and personal development opportunities
• A wide range of social benefits, flexible working hours and remote working

Empowering our people to shine

At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world. Learn more at takedajobs.com.

Diversity, Equity and Inclusion

Takeda is committed to foster diversity, equity and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age or disability.

If you are interested in this opportunity, we look forward to receiving your application via our online tool!

For further questions, please contact: Jennifer Kriedemann | Talent Acquisition Partner EUCAN | E-Mail: jennifer.kriedemann@takeda.com

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