Director of Machine Learning Services

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

What You’ll Do 

• Define and implement a comprehensive machine learning services strategy aligned with business goals.  

• Lead and grow the machine learning services team, including recruiting, mentoring, and training top talent in ML operations and implementations.  

• Oversee the evaluation and other key operations like data cleaning, data annotation, dataset quality management, vendor collaboration on machine learning lifecycle. 

• Collaborate with product teams to integrate machine learning capabilities into product offerings, enhancing functionality and user experience.  

• Establish robust ML lifecycle management practices, including model development, testing, validation, deployment, and monitoring.  

• Drive innovation in ML techniques and technologies, staying abreast of industry trends and advancements.  

• Ensure adherence to ethical AI principles and compliance with data privacy regulations.  

• Develop and manage the department’s budget, optimizing resource allocation and utilization.  

• Foster strong cross-functional collaborations with various teams like software development, product management, and operations teams.  

• Prepare and present detailed reports on the team’s progress and the impact of machine learning initiatives to executive leadership. 

• Manage and implement customer expectations around the ML models. 

What Makes You Qualified  

• MBA or PMP or similar certifications or equivalent, bachelor's in computer science or data science is preferred. 

• Minimum of 8 years of experience in machine learning, data science, or a related field, with at least 5 years in a leadership role.  

• Proven track record of designing and implementing effective machine learning operations at scale.  

• Deep understanding of MLOps and modern machine learning technologies and how to use them  

• Strong leadership skills with the ability to inspire and lead a diverse team of technical professionals.  

• Excellent project management skills, capable of leading multiple projects simultaneously under tight deadlines. 

• Exceptional analytical and problem-solving abilities.  

• Outstanding communication skills, capable of effectively articulating complex technical details and influencing senior stakeholders. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.