Sr. Manager (Strategy & Data Analytics)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Strategy & Analytics Sr. Manager, Global Success and Business Intelligence (GSBI) professional will play a crucial role in supporting the explosive growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, sales strategy, business operations, reporting, and analysis – requiring a mix of market analysis, account optimization, and business operational support.
The position will focus on supporting the Renewals and Success Plan Sales group, a specialized team renowned for their expertise in fostering customer value and ensuring retention. This role will be instrumental in providing comprehensive support by leveraging their deep understanding of customer engagement strategies to drive sustainable growth.
 

This role is part of a high-performance team comprised largely of former management consultants. Success in this role means assisting the Customer Success Group (CSG) to drive the continued success of Salesforce by supporting our customer success strategy. Sample projects range from the strategic to the very operational including supporting the creation of the retention strategy, evaluating growth opportunities, business planning, customer segmentation, and regular review of key performance metrics.
 

The deliverables include detailed analytic models, custom performance analysis, building scalable reporting, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives.
The successful candidate will have relentless curiosity and possess a passion for creating innovative analysis to identify opportunities. Moreover, this person will excel at extracting insights from data and converting ideas to action.

Responsibilities:

• Lead and foster the development of a high-performing team of talented Analysts and Sr. Analysts by providing clear direction, setting measurable goals, and offering continuous mentorship. Implement a culture of excellence and continuous improvement through hands-on training, regular performance feedback, and opportunities for professional growth. Ensure the team's alignment with organizational objectives, driving innovation and delivering actionable insights that contribute to the company's success.

• Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their KPIs

• Proactively identify trends, risks, and opportunities in the business to influence and set market/account strategy

• Understand the underlying data architecture supporting Customer Success and how to use it to report on business performance

• Develop comprehensive documentation and establish a streamlined processes using Salesforce solutions and external tools to unify methodologies, ensuring a single, accessible source of truth within the Salesforce ecosystem

• Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics

• Develop Business Intelligence (BI) dashboards for use by global leaders and field teams in the Customer Success Group

• Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts

Desired Skills/Experience:

• 10+ years of business analytics and/or business operations experience

• 5+ years people management experience with analytical thinking and a knowledge of Sales strategies to drive incremental growth and retention

• Self-starter and a high degree of motivation to go above and beyond the task at hand

• Bachelor’s degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus

• Valuable work experience focused on quantitative analysis, Excel, and logical reasoning

• Proficiency with SQL and Tableau (or a similar data visualization tool). Python and/or R a plus

• Experience creating/leading the development of BI dashboards and assets end-to-end; from initial scoping, data wrangling, asset creation and deployment

• Familiarity with CRM and data management/strategy

• Strong communication skills, both written and verbal

• Ability to structure and conduct analyses to generate insight and recommendations. Playing the role of interpreter to executives across our Global Success team

• Strong situational analysis, negotiation, and decision-making abilities.

• Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Characteristics that successful candidates demonstrate in this role

Get it done:

• Delivers on commitments.

• Works to find solutions and say yes to adhoc requests.

• Moves quickly and adapts to changing business constraints.

• Helps the team obtain necessary data when it is possible and reasonable.

• Takes personal accountability and expects it in others.

• Organizes own time to work efficiently in a demanding environment.

• Ability to work to tight deadlines with demanding senior business leaders

• The courage and confidence to challenge the status quo.

Salesforce smart:

• Develops and shares subject matter expertise, business knowledge or best practices.

• Asks good questions to gain deeper understanding of the business.

• Takes appropriate actions based on needs of business and customer.

• Advocates for greater good of the company and its people.

Win as a team:

• Builds relationships and collaborates across functions.

• Comfortable sharing own Ideas and listen to different point of view from others.

• Builds and leverages strong internal contacts across the organization.

• Strong team player with track record of cross functional collaboration.

Compelling communicator:

• Shows energy and passion when presenting thoughts and ideas.

• Speaks and writes with clarity & brevity.

Lives the Salesforce values of Trust, Customer success, Innovation & Equality for all.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.