Incident Manager - REF2974I

Company Description

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description

Join our international team at Deutsche Telekom in the Data Domain Consumer within the Data Tribe.

Responsibilities:

• Business area: marketing, NBX, personalized campaigning
• Organize, manage and improve continuously an E2E incident management serving different business units and applying to different IT delivery units
• Incidents may occur regarding the technical solution and processes as well as data issues
• Responsibility of getting incidents solved in time
• Prioritize and manage triage incl. escalation path with all stakeholders
• Identify solutions to improve stability in the software together with the dev teams
• Establish proactive operations monitoring
• Training and consulting of business users and dev teams to be best in incident management and keeping a high service level

Qualifications

• experience in incident management of complex solutions
• problem solving attitude
• analytical strength
• strong communication skills
• broad technical / IT know-how (cloud, container, devops, service architecture, programming languages like Java, Python, etc., databases, big data, machine learning)
• stress resistance
• Language: English, German beneficial

Additional Information

Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.