Quant Analytics Analyst- Prod Support

As a Quant Analytics Analyst you will be a part of the Data analytics Reporting Team, DART is positioned to become the pivotal MIS HUB for all operational functions within the Operations. As a global group spinning the USA, India and the Philippines, this role will be integral to the Dart Production(Devops) support setup, tasked with delivering operational solutions.

Job responsibilities

• Responsible to oversee production issues, including root cause analysis, monitoring, troubleshooting, escalating and resolving.
• Ensure production changes are made keeping best practices, lifecycle methodology and overall risk in mind.
• Partner with infrastructure support team, extended team members to ensure communications during critical outages & appropriate coverage.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
• Monitor infrastructure, servers, databases, jobs.
• Troubleshoot technical issues or escalate and work with appropriate technology teams or developers to provide solutions.
• Flexible to work in night shifts and on weekends as an when needed.
• Closing open support tickets by adhering to the production support service level agreements

Required qualifications, capabilities, and skills

• 2+ years of professional experience in an application or production support
• Bachelor's degree or equivalent required. 
• Knowledge on ServiceNow ITSM tool or any ticketing tool like JIRA.
• Knowledge of creating reports or supporting business intelligence solutions using tools like (but not limited to) Tableau, Python, Alteryx, SAS etc.
• General desire and aptitude to learn and adapt to new technologies
• Experience with cloud platforms like AWS or Azure
• Understanding of any relational database like Oracle, Teradata
• Required – Ability to write/understand SQL (PL/SQL, T/SQL, PostgreSQL or similar) 
• Required – Creating/ supporting reporting tools (examples include but not limited to Tableau, Microstrategy, Cognos, SSRS)
• Required – Creating/ supporting ETL tools (examples include but not limited to SSIS, Alteryx, Trifacta, Abinitio, SAS)

Preferred qualifications, capabilities, and skill

• Preferred Basic knowledge of Cloud (AWS, Azure)
• Preferred Basic knowledge of scripting like Linux / Unix or Python

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.