Head of AI Experience Design, Executive Director

Lead the evolution of user experience in a dynamic, tech-driven environment, making an enduring impact on customer interactions.

As an Experience Design Specialist Executive Director in the Chief Data & Analytics Office (CDAO), you will be a professional expert and leader in the field of experience design, driving the development and implementation of innovative user experiences across multiple products and services. Entrusted with significant autonomy and discretion, define the standard of quality and oversee service delivery within the User Experience Design group. Your deep expertise in experience design will be instrumental in shaping long-term organizational strategies, fundamentally enhancing customer experiences. 

CDAO is the driving force behind our firm's cutting edge AI products and services. As the head of out AI Experience Design team, you will lead the charge in shaping the user experience for our cutting-edge AI products. Your expertise in AI technologies and user-centered design principles will be instrumental in driving innovation and ensuring our solutions meet the highest standards of usability and effectiveness. 

 

Job responsibilities

• Conceptualize and implement user experience strategies for a variety of products and services to align with business needs to foster innovation
• Direct complex, end-to-end design projects within or across domains, craft service flow diagrams and product features, wireframes, and interactive prototypes
• Solve intricate design challenges and introduce novel methods to uplift user experiences
• Build and nurture relationships with key stakeholders and champion user-centered design principles, ensuring alignment with business goals and objectives
• Collaborate with cross-functional teams to infuse user experience design principles into product development processes and ensure cohesive and inclusive experiences
• Lead a talented team responsible for the product design of generative AI/LLMs, speech recognition, and news analytics products firmwide
• Develop a talent strategy and develop the team in order to address the increasing demands of AI 
• Drive user research and testing initiatives to gather insights and validate design concepts 
• Track emerging AI technologies and UX trends to keep our products at the forefront of the industry 
• Sponsor and support the Human-Centered Ai community of practice, developing guidelines, UX patterns, and best practices 
• Champion the integration of ethical design principles 

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, interaction design, or related fields
• Demonstrated expertise in information architecture and visual design, with a portfolio of aesthetically appealing and functional digital products
• Proven history of developing innovative user experiences across various platforms and channels
• Expertise in inclusive design, accessibility guidelines, and assistive technologies, capable of creating user-friendly designs for a diverse audience
• Expert technical knowledge, with an advanced understanding of the impact of client-side technologies, APIs, and the technology stack on user experience
• Proven experience in leading UX design teams and delivering successful AI and data products to drive growth, deliver operation efficiency and reduce risk
• An ability to think strategically and drive innovation in AI experience design, supporting AI and data leaders in the planning and execution of the product strategy
• An understanding of market trends, product knowledge, and technological advancements with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes 
• Ability to quickly identify and scale design patterns and practices that accelerate delivery, increase value and scale impact
• Comfortable working with a geographically distributed team

Preferred qualifications, capabilities, and skills

• A desire to teach others and share knowledge, coaching other team members on design principles, practices, and implementation patterns for data and AI experiences
• Intellectually curious and innovative mindset, comfortable with ambiguity and chance, an ability to learn technologies and patterns quickly, and articulate complex concepts simply and succinctly
• A commitment to high standards and high personal expectations  
• Presence as an active individual in the design community, sharing thought-leadership and design acumen through the likes of conferences, blogs, socials, or podcasts

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans