Data Analytics Manager

Company Description

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Job Description

Legal and General Retail’s Customer Value Analytics team are hiring for a new Data Analytics Manager to run a high performing team of customer value analyst to deliver excellence in statistical analytics, predictive modelling and robust performance and test evaluations to drive lifetime customer value.

The role will see you building and delivering data science strategies and solutions as well as improvements to the current analytics portfolio while working with stakeholders to drive maximum value from the outcomes of strategic initiatives. You will deliver, test and monitor the performance of the predictive model portfolio including customer segmentation, attribution modelling, propensity analysis and other techniques to optimise value from the customer base.

What you'll be doing:

• Managing, developing and motivating the team, ensuring appropriate knowledge transfer and training exists to ensure the production of robust, actionable customer analysis
• Developing approaches, processes and innovations in both L&G’s Data and Data Science strategies to challenge current approaches and lead to improvements in trading performance and customer experience
• Developing and deploying segmentation, profiling and landscaping to understand customers and improve marketing, retention, engagement, conversion performance
• Utilising attribution modelling, propensity analysis and other techniques to measure and optimise business performance
• Developing the customer analysis route map including the development of new techniques, tools and capability Working with senior stakeholders and local teams to build strong relationships and influence change
• Managing the day-to-day relationship with external suppliers to ensure that the work completed is cost effective and relevant
• Providing expertise and consulting on the uses of analysis and insight to drive more effective sales and marketing performance  
• Ensuring that the team stores all data in a compliant manner with L&G’s data storage policy and that the data is transferred in a secure manner in accordance with L&G’s policies and the GDPR

Qualifications

Who we're looking for:

• Demonstrated build and deployment experience with evidence of model influence over the decision making process
• Demonstrated ability in articulating a compelling story to capture minds and passion of key stakeholders
• Excellent report creation, visual representation and analytical explanation
• Highly effective communication skills and the ability to translate detailed analysis into comprehensive, clear documents, business cases and presentations
• Proven capability to analyse performance, identify trends and produce actionable recommendations
• Developing and embedding induction, training and ongoing coaching plans for other analysts
• Deputising for Head of Customer Value Analytics in Leadership settings, especially with 3rd party suppliers

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.