Data Operations Engineer

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

Manulife’s Digital Operations is seeking for an experienced Data Operations Engineer to join our team to provide data-driven solutions and support Manulife/John Hancock business units. We are looking for the right individual who would be interested to propose and develop data solutions, has strong willingness to learn through team collaboration, desire to drive and execute on our data strategy, willing to help mature our agile practices, and is looking for an opportunity to embrace technical challenges and be part of a self-organizing team. 

Key Responsibilities:

• Understand the nuances of the data and its relationships to build desired results

• Leverage the technology to build full-function, easy-to-use dashboards and solutions.

• Collect, transform, and store data required for business intelligence and analytics (including internal and external data sources).

• Working Knowledge of Service Now, CMDB (Configuration Management DB), and Lean IX.

• Build, test, and maintain scripts created, if needed.

• Streamline data collection methods to create automated and easy-to-use routines.

• Perform cleansing, processing, and validating the data to be analyzed to ensure its quality.

• Explore and visualize data using Python and Business intelligence tools such as Power BI, VB script, Grafana, etc.

• Collaborate with Cross-functional teams to understand Business requirements and transform them into data-driven solutions.

• Document all data pipelines and transformations created.

• Follow standards for data analysis to promote maintainability and testability. 

• Recommend improvements to practices where appropriate. 

Qualifications:

• Education: Bachelor's degree in Data Science / IT or equivalent.

• Experience: 3+ Years of Data Gathering, Analysis, and Presentation skills.

• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• Shift Schedule: Ability to work on a night shift work schedule.

Minimum Skills to Hire:

• Bachelor's degree in Data Science or equivalent.

• 3+ Years of Data Gathering, Analysis, and Presentation skills.

• Strong proficiency in Azure, MS Excel, and MS SQL.

• Average proficiency in scripting languages (e.g. Python, VB Script)

• Experience using business intelligence tools (e.g. Power BI, Grafana)

• Strong problem-solving and analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Experience with Agile delivery.

• Demonstrates a commitment to delivering excellent service, balanced with appropriate risk management.

• Monitor, validate, and drive continuous improvement to methods, and propose enhancements to data sources that improve usability and results

• Good Communication and presentation skills

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.