Data Science - Convo AI - Manager
Bengaluru (SDC) - Eagle Ridge at Embassy Golf Links Business Park
PwC
We are a community of solvers combining human ingenuity, experience and technology innovation to help organisations build trust and deliver sustained outcomes.Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Data, Analytics & AIManagement Level
ManagerJob Description & Summary
A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.Job Title - Data Science - Convo AI
Exp - 8+ yrs
Required Skills:
Familiarity with the Conversational AI domain, conversational design & implementation, customer experience metrics, and industry-specific challenges
Understanding of conversational (chats, emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.
Strong problem-solving and analytical skills to troubleshoot and optimize conversational AI systems.
Familiarity with NLP/NLG techniques such as parts of speech tagging, lemmatization, canonicalization, Word2vec, sentiment analysis, topic modeling, and text classification.
NLP and NLU Verticals Expertise: Text to Speech (TTS), Speech to Text (STT), SSML modeling, Intent Analytics, Proactive Outreach Orchestration, OmniChannel AI & IVR (incl. Testing), Intelligent Agent Assist, Contact Center as a Service (CCaaS), Modern Data for Conversational AI and Generative AI.
Experience building chatbots using bot frameworks like RASA/ LUIS/ DialogFlow/Lex etc. and building NLU model pipeline using feature extraction, entity extraction, intent classification etc.
Understanding and experience on cloud platforms (e.g., AWS, Azure, Google Cloud, Omilia Cloud Platform, Kore.ai, OneReach.ai, NICE, Salesforce, etc.) and their services for building Conversational AI solutions for cliients
Expertise in Python or PySpark. R and JavaScript framework.
Expertise in visualization tools such as Power BI, Tableau, Qlikview, Spotfire etc.
Experience with evaluating and improving conversational AI system performance through metrics and user feedback
Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
Proven track record of successfully delivering conversational AI projects on time and within budget.
Familiarity with Agile development methodologies and version control systems.
Ability to stay updated with the latest advancements and trends in conversational AI technologies.
Strong strategic thinking and ability to align conversational AI initiatives with business goals.
Excellent project management skills to prioritize tasks, manage resources, and ensure project success.
Knowledge of regulatory and compliance requirements related to conversational AI applications.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Agile AWS Azure Chatbots Classification Conversational AI CX Engineering Feature engineering GCP Generative AI Google Cloud JavaScript NLG NLP NLU Power BI PySpark Python QlikView R Salesforce Spotfire Tableau Testing Topic modeling Word2Vec
Perks/benefits: Career development Travel
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