Software Engineering Manager

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Responsibilities

• Manages and coaches teams of software engineers driving the engineering organisation’s ability to deliver high quality code on time and on budget and implementing means of bringing measurability as well as predictability to the engineering organisation’s capabilities
• Oversees the execution of technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short term impact with long-term transformation
• Monitors, manages and ensures timely releases from teams by driving compliance with key release quality metrics
• Consults on complex and strategic issues using advanced technical knowledge, across wider industry and/or specific sectors, and develops bespoke or leading edge, technically complex solutions (e.g., relating to new, untested technology and/or large-scale impact of products)
• Drives the implementation of the defined technical roadmap to meet the needs of the business, engineering team, and partner teams
• Implements, engineering and operational excellence initiatives, implementing metrics and processes for regular assessment and improvement
• Takes a managerial and influencer role in the software engineering function, implementing the technical vision and the pursuit of innovations regarding new technologies, platforms and applications
• Develops “best-in-class” engineering for services by ensuring that the services and the components are well-defined and modularised, secure, reliable, diagnosable, actively monitored and reusable
• Oversees the implementation of new architectures, standards, and methods for large-scale enterprise systems, proactively removing blockers from the team's work
• Researches, designs and writes new software and performs deep dive data analysis, to identify issues and implement ways to improve working processes within the area of software engineering responsibility, such as avoiding and reducing technical debt 
• Performs complex debugging and troubleshooting of critical issues throughout the development process
• Supports the implementation of new architectures, standards, and methods for large-scale enterprise systems
• Coordinates the evaluation and implementation of high-quality tools and automation processes to support continuous delivery and developer productivity
• Executes engineering and operational excellence initiatives, implementing metrics and process for regular assessment and improvement

Skills

• Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
• Lead as the main point of contact collaborating with colleagues, stakeholders, and partners to align designs with Solution Design Authority principles
• Manage risks, and dependencies for new business opportunities and colleague requests
• Excellent leadership and team management skills, with the ability to motivate and inspire team members to achieve departmental goals.
• Exceptional communication and interpersonal skills, with a focus on building positive relationships with colleagues and stakeholders
• Bachelor's degree in Information Technology, Computer Science, or a related field; preferred.
• Understanding of Azure and AWS cloud with Google cloud being a plus
• Understanding of the Generative AI and Large Language Models (LLMs)
• Experience of building solutions on Virtual Agents/Chatbots
• Knowledge of emerging technologies to develop and deliver innovative digital solutions

Experience

• Proven experience in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements.
• Experience in building applications from scratch.
• Experience in working with MS products such as Azure, CoPilot; Agile tools like JIRA, Confluence etc.
• Experience of identifying risks, impact, mitigation, and problem-solving in enterprise network solutions. 
• Demonstrable ability in identifying growth opportunities and developing actionable strategies with measurable business impact.
• Proven experience in IT, with at least 3 years in a supervisory or managerial capacity

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.