Support Engineer - Linux
BG Sofia
Man Group
Technology-empowered active investment management focused on delivering performance and client solutions.The Role
Support Engineers ensure the smooth running of the development estate within Man Technology by providing front line support for our technology platform. This platform underlies much of what Man Group does and it is essential that the developer experience is a good one; this team focuses on that experience.
They provide a single interface to the wide world of our technology platform, providing first and second line support. This includes triaging new issues as they arise; redirecting if appropriate, resolving if possible, escalating as necessary.
They are responsible for owning problems from beginning to end, ensuring that the request is resolved in a manner acceptable to the raiser, or handing over to another team to take over this responsibility.
Additionally, the team will identify and address common problems at a more holistic level, including reporting where problems are causing pain, or where they might not have been appreciated by the wider technical audience as needing a better resolution. They are often the first place where wide-spread issues will be noticed.
Engineers will interact with a wide variety of users; developers of all levels of experience, quants, traders, investment managers, middle and back office staff, and any other team that might have cause to use our platform.
Problems will range from simple "how do I access this system?" questions, to complex issues that require knowledge across many domains and technologies and might require troubleshooting, bug fixes or infrastructure changes.
Responsibilities:
Owning user issues from the point of reporting though to resolution
Tying together the various specialised support functions by providing a single interface for users
Triage the queue of issues effectively and efficiently. This includes acknowledging the user, understanding the issue in its entirety, setting an appropriate priority and setting the expectation with the user
Resolving queries that need a light tough
Troubleshooting more difficult problems
Escalating to a specialist team if unable to assist directly
Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction
Highlight where common problems are not being adequately addressed
Report on the condition of the estate, making improvements and suggestions as appropriate
Building new headnodes, in accordance with our security requirements (there are Chinese walls between many departments), users' needs, and available capacity.
Troubleshoot and fixing issues related to docker, Kubernetes, and other distributed components
Troubleshooting and fixing issues related to networks, disk, memory, and CPU
Our Technology
Our systems run on Linux and most of our code is in Python3. For storage, we rely heavily on S3, Kafka, Postgres/Oracle, ArcticDB and MongoDB.
We use RMDS/TREP and Kafka for data pipelines, Bitbucket for source control, Jenkins for continuous integration, Prometheus + Grafana for metrics collection, ELK for log shipping and monitoring, Docker for containerisation, Kubernetes for container orchestration, Airflow and Jenkins for scheduling, OpenStack for our private cloud, Ansible and Terraform for architecture automation, and Slack for internal communication.
Our technology list is never static: we constantly evaluate new tools and libraries.
Working Here
Man Technology has a small company, no-attitude feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to grow and have enormous impact on what we do. We are actively engaged with the broader technology community.
We host and sponsor London’s PyData and Machine Learning Meetups
We open-source some of our technology including parts of our Data Platform. See https://github.com/man-group
We regularly talk at leading industry conferences, and tweet about relevant technology and how we’re using it. See @ManQuantTech
We’re fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We offer flexible working, competitive compensation, a generous holiday allowance, health and other benefits. We are also committed to continuous learning and development via coaching, mentoring, conference attendance and sponsoring academic and professional qualifications.
Technology and Business Skills
We strive to hire the brightest most highly skilled and passionate technologists.
Essential
Strong analytical and documentation skills
Strong interpersonal skills and aptitude to interact with many different areas of business
Advantageous
Strong technical grasp of Linux, preferably with Centos/Ubuntu
Seasoned individual who has worked in a similar position in a financial services organisation with a strong skill set in supporting linux OS
Exposure to containerisation technologies such as Kubernetes, Docker and Openstack
Fluency in one or more of the following: Python, Ansible or Terraform
Personal Attributes
Strong academic record and a degree with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics
Intellectually robust with a keenly analytic approach to problem solving
Self-organised and focused on delivering value to the business with relentless efforts to improve process
Strong interpersonal skills: able to establish and maintain a close working relationship with quantitative researchers, traders and software engineering colleagues
Confident communicator: able to argue a point concisely and deal positively with conflicting views
Our Culture, Values and Benefits at Man
Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact Peopleoperations@man.com. https://www.man.com/diversity
Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.
We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact Peopleoperations@man.com.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Airflow Ansible Architecture Bitbucket Computer Science Data pipelines Docker ELK Engineering Finance GitHub Grafana Jenkins Kafka Kubernetes Linux Machine Learning Mathematics MongoDB Open Source OpenStack Oracle Physics Pipelines PostgreSQL Python Security Terraform
Perks/benefits: 401(k) matching Career development Competitive pay Conferences Fitness / gym Flat hierarchy Flex hours Health care Medical leave Parental leave
More jobs like this
Explore more AI, ML, Data Science career opportunities
Find even more open roles in Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Computer Vision (CV), Data Engineering, Data Analytics, Big Data, and Data Science in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Business Intelligence Developer jobs
- Open Data Science Manager jobs
- Open Data Engineer II jobs
- Open Principal Data Scientist jobs
- Open Data Scientist II jobs
- Open Business Data Analyst jobs
- Open BI Analyst jobs
- Open Business Intelligence Engineer jobs
- Open Sr Data Engineer jobs
- Open Data Science Intern jobs
- Open Lead Data Analyst jobs
- Open Senior Business Intelligence Analyst jobs
- Open Sr. Data Scientist jobs
- Open Junior Data Scientist jobs
- Open MLOps Engineer jobs
- Open Software Engineer, Machine Learning jobs
- Open Azure Data Engineer jobs
- Open Manager, Data Engineering jobs
- Open Marketing Data Analyst jobs
- Open Data Analytics Engineer jobs
- Open Data Engineer III jobs
- Open Junior Data Engineer jobs
- Open Data Analyst II jobs
- Open Data Engineering Manager jobs
- Open Product Data Analyst jobs
- Open Data quality-related jobs
- Open Tableau-related jobs
- Open Excel-related jobs
- Open Privacy-related jobs
- Open ML models-related jobs
- Open Data pipelines-related jobs
- Open APIs-related jobs
- Open PhD-related jobs
- Open PyTorch-related jobs
- Open Finance-related jobs
- Open LLMs-related jobs
- Open TensorFlow-related jobs
- Open Data visualization-related jobs
- Open Consulting-related jobs
- Open Business Intelligence-related jobs
- Open Deep Learning-related jobs
- Open Generative AI-related jobs
- Open NLP-related jobs
- Open Data governance-related jobs
- Open CI/CD-related jobs
- Open DevOps-related jobs
- Open Kubernetes-related jobs
- Open Git-related jobs
- Open Hadoop-related jobs
- Open Docker-related jobs