Operations Data Analyst

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Position Description: 

In order to deliver on our promise, we built banking and payments processing software in-house. We have a rockstar team of people passionate about helping and educating the financially underserved and we are looking for an Analyst to join our Operations Strategy & Planning team in our mission. You will be responsible for building and evolving the way we measure the efficiency and effectiveness of our operations activities, as well as the development of highly sophisticated automated data analysis in SQL and Tableau. You will drive the continuous development of our operations dashboards and capacity models that drive business intelligence.

Candidate Description:

You are an expert problem solver and creative thinker, and can see not only all individual details but also the larger picture as a whole. You can understand complex technical projects and translate them into simple business terms using visual dashboards for communication with senior management.  You are reliable, hardworking and smart and appreciate working in a fast paced, collaborative environment that rewards ability and empirical results.

Activities and Responsibilities:

• Generate daily, weekly and monthly team reports of operational health and volume to inform operational leadership
• Define the data requirements and structure to build automated, self-service roll up reports and partner with data engineering to facilitate e2e solutions
• Take ownership of process modeling, improvement and documentation
• Design and run experiments to drive operational improvements and increase customer satisfaction
• Responsible for developing team capacity modeling and monitoring reports to support recurring budget reviews with finance

Required Qualifications:

• 4+ years of data analytics/data science experience (or 2+ years with Masters/PhD)
• Experience with consumer behavior and operational analysis
• Experience building large scale capacity modeling and drill-down executive reporting
• Strong experience with databases and SQL
• Strong proficiency in business reporting/visualization tools like Tableau or similar tools
• Strong communication and influencing skills, experience presenting findings to cross-functional stakeholders and leadership teams preferred
• Ability to work in a Unix-based operating system (Linux, MacOS)
• Strong proficiency with Microsoft Excel, PowerPoint, LucidChart or similar tools
• Comfortable in a fast-moving, startup environment

Recommended Qualifications:

• Professional Fintech experience strongly desired
• Understanding of data architecture systems (including data warehousing and data analytics).
• Proficient with scripting technologies such as Python
• Experience with common software engineering tools such as Git (or other VCS), JIRA, Confluence and similar platforms.
• Familiarity with Agile development methodologies including Project Management, Change Control, Incident Management, IT Controls/Audits and Software Development Lifecycle.

Benefits and Perks:

We have the compensation and benefits you expect. But, there's one thing that Self Financial can offer that many startups cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too. 

Our perks include:

• Company Equity in the form of RSUs
• Quarterly performance-based bonuses
• Generous employer-paid health, vision and dental insurance coverage
• Flexible vacation policy
• Educational assistance
• Free gym membership
• Casual dress code
• Team building events and activities
• Remote work arrangements/ flexible work schedule
• Paid parental leave 

Self Financial requires all employees hired to successfully pass a background check.

We are an Equal Opportunity Employer.