Operational Risk Data Analyst

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE
Operational Risk Data Analyst

POSITION LOCATION
Lynchburg, VA (hybrid)

Richmond, VA (hybrid)

YOUR ROLE
As a Risk team member, you'll work with cross-functional teams to understand the risks that face our company and execute risk management strategies that enable we’re there for our customers and their families – now and in the future. In this role, you will utilize business knowledge of Operational processes to research data incidents, understand impact, requirements of notification to those impacted and requirements from a regulatory perspective. You will be responsible for interacting with leaders of all levels in the company so written skills and verbal communication skills are important. Also in this role, you will be dealing with situations that require extreme confidentiality and professionalism.

What you will be doing

• Develop and maintain active relationships with department leadership to ensure open and ongoing dialogues pertaining to potential and known Operational Risk for the respective areas
• Provide strong communication and risk assessment capabilities for the team
• Manage Data Incident Response process/mailbox
• Interact with Department of Insurance for States as well as other Governmental Agencies when incidents occur
• Manage relationships with Third Parties for Data Incident Response process
• Generate metrics associated with data incidents and provide training to associates when needed
• Review State and Federal regulations to ensure the Data Incident Response process remains compliant
• Review and update Standard Operating Procedure as necessary
• Manage complex Operational Risk review projects from initial stages through the implementation of new corrective actions
• Monitor operating practices or gaps in procedures and implements controls to reduce risk and enhance process integrity
• Provide consulting services on matters related to control failures and mitigating operational risk
• Advise departments on best practices and most efficient means to implement them
• Initiate and lead discussion with leadership, communicating Operational Risk initiatives, and risk avoidance topics
• Maintain and drive continuous improvement of enterprise-wide risk reporting, dashboards, heat maps to be utilized with the Board, senior management, the businesses and various external constituents
• Work with the business platforms to incorporate risk considerations into business level IT and Security Risk reporting and tracking
• Monitor and report risk exposure in the business lines and provides input on risk triggers, limits and actions
• Support a culture of independent risk reporting and oversight

What you bring

• Bachelor’s preferred but not required
• 3+ years insurance experience
• Service/Claims expertise in transaction processing, project management
• High degree of self-confidence
• Demonstrates utmost integrity and maintains confidentiality
• Ability to drive clear, value-added results
• Demonstrated ability to investigate and solve complex issues with multiple, often conflicting, requirements
• Strong communicator – verbal, written, formal and informal
• Comfortable enforcing standards and effectively challenging processes and people
• Demonstrated influence skills at all levels
• Capable of designing risk mitigation and management processes

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

ADDITIONAL

• At this time, Genworth will not sponsor a new applicant for employment authorization for this position
• No agencies please