Data and Accounting Analyst - Client Onboarding

Reports to the Data & Accounting Manager – Client Onboarding 

Purpose

With a focus on driving excellent client service and understanding the needs of our clients, we are continually enhancing the onboarding approach. As a result, we are looking for a Data & Accounting Analyst to join the Client Onboarding Centre of Excellence.

The individual will be involved in elements of the client onboarding journey that touch-upon data migration, report testing, financial reporting and applications set-up. This will encompass the onboarding journey for migrations and new structure set-ups across our jurisdictions, markets and services.

In addition, the role holder will be expected to actively seek and implement best practice into onboarding processes to ensure the Client Onboarding Centre of Excellence adopts a continuous improvement mindset. This will be supported by the opportunity to complete relevant training.

Key responsibilities:

The responsibilities of the role include, but are not limited to:

• Supporting the Data & Accounting Manager and Senior Data & Accounting Analyst(s) with executing the data migration process when migrating new clients to Aztec systems from a previous service provide or from in-house for first-time outsourcers.
• Reconcile and transfer data, including mapping general ledgers, transaction types, investor allocation rules.
• Assisting to resolve data extraction or loading issues and helping troubleshoot any issues that may arise when migrating data.
• Help design and test financial reports based on Client requirements, to include capital call and distribution notices.
• Work with the Onboarding Centre of Excellence team to ensure the optimal system set-up of all new clients / entities / structures across FIA, Yardi and Viewpoint so that clients can benefit from full system functionality.
• Work with other areas of Client Services to ensure the adoption of best practice processes and identification of automation opportunities.
• Be able to escalate issues on a timely basis that may impact the successful delivery of the onboarding process.

Skills, knowledge, expertise:

• 2+ years of experience in a fund administration business.
• Experience in data migrations, using a range of related platforms, including financial reporting software (desired but not a requirement).
• Accountancy experience preferred, but not mandatory
• An interest in technology, especially data management technology.
• Market awareness and knowledge of the jurisdictions, products and services of Aztec.
• Strong communication skills (both internal to the business and external).
• Detail-orientated and problem-solving skills.
• Team player.
• Strong alignment to Aztec Group values.
• Ability to quickly learn new information, processes and procedures.
• Proven ability to meet deadlines and proactively identify and deal with problems.
• Continuous improvement mindset and experience in identifying process and efficiency improvements.
• Supervision / line management of staff not required.

Training:

• Completion of the Transformation Toolkit created by the Aztec Academy.
• Completion of project management / continuous improvement qualifications on a case-by-case basis as part of the individual’s progression plan.

KPIs:

• Increased client satisfaction evidenced by NPS score / onboarding questionnaire.
• Successful execution of onboarding and adherence to client KPIs / SLAs for each journey.

We will provide the training, both in-house for relevant technical knowledge and also for professional qualifications to enhance your ability to provide sound administration services. You will need to be quick to learn new systems and great with people, as we value close working relationships with colleagues, clients and business contacts.