Customer Data Team Lead

Job Summary

The Customer Data Team Lead is a critical role in ensuring the accuracy, consistency, and integrity of the company’s master data. Oversee the creation, maintenance, and coordinating data cleansing of master data across SAP master data domains and various platforms for both medical device and pharmaceuticals business. This role involves collaborating with different stakeholders across departments to establish and enforce data governance policies, standards, and procedures.

This role will drive operational efficiencies, bring in a blend of agility, industry expertise, and a passion for technology, leveraging their background in driving effective data governance and technological innovation throughout the organization.

Responsibilities

• Responsible for overseeing the Day-to-Day data management activities for the Customer Master Data team.
• This lead will partner with Manager in addressing process issues and strategize around streamlining processes as well as ensuring the team has up-to-date Processes & Procedures.
• Assist in the efforts to establish data governance standards, ensure data quality and integrity, and optimize processes for maintaining customer information.
• Collaborate with cross-functional teams to define data requirements, establish data quality metrics, and implement data management best practices.
• Oversee pricing and licensing updates, rebate accrual and Anti-Torture regulations. Ensure accuracy, timeliness and are within the SOP guidelines.
• Ensure Group Mailbox and SME portal are managed effectively.
• Participate in  the process improvement initiatives related to data and beyond.
• Assists in the design, integration and implementation of new process flows across departments.
• Assumes additional responsibilities and support CFS management with ad hoc reports and special projects as required.
• Serve as master data SME on all new system integrations or enhancements requiring master data to ensure proper documentation, usage and assess process impact.
• Collaborate with auditors in providing accurate documentation and information in a timely manner.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities

Requirements

• Bachelor’s Degree plus 5+ years of experience  or equivalent work-related experience required. 3+ years of pharmaceutical/medical device knowledge required. Management experience preferred.
• Knowledge of data governance, pricing and contracting policy and procedures.
• Understand external associations between customer accounts, wholesalers, and contraction sources.
• SAP experience and detail-oriented with strong analytical and problem-solving skills.
• Proven ability to drive process improvements by process design and automation.
• Expert Level Excel and experience with larger data sets and analytics.
• Drives Results: Internally driven and can work in a fast-paced environment, ability to prioritize tasks, and execute assignments with a high level of urgency.
• Leadership: Must be able to function with a high degree of independence and manage time efficiently.
• Cultivates Innovation: Ability to coordinate or lead multiple projects and activities with relevant priorities.
• Courage: Tackles challenging issues timely with optimism and transparency.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Proficient with MS Office Suite

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company match, and wellness program.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.