Client Services Data Analyst

AppsFlyer is looking for a Data Analyst focused on our Global Client Services (GCS) department to help strategize and drive growth & efficiency through business-oriented analytics.

As a data analyst in our GTM Data Analysts group, you will work in a framework where Analysts are unified under one professional structure while remaining connected to the functional departments. This design is shaped to enhance decision-making, collaboration, and drive more value for our customers & partners at scale.

Works closely with Client Services management and create analytical tools for over 200 customer success managers and their teams from over 20 offices around the world

This is a great opportunity to join a strong team and have a direct impact on the bottom line.

Responsibilities

• Drive Global Client Services analytical projects end-to-end in order to support the department strategy & operations
• Play a key role in setting up and analytically supporting the Client Services targets setting and KPI 
• Enable, manipulate, design, analyze & maintain data, and create beautiful, insightful & actionable dashboards and business processes on various platforms such as Looker, Salesforce, and more, in order to bring value to our CSM teams, CS management & to support our strategy
• Analyze, Support and monitor existing business processes and assist with improving them in order to be more efficient, scalable and drive better results
• Explore new databases, methodologies and tools, and enable them for our users to provide them with valuable and actionable insights

What You Have

• +2 years of work experience as a data / business analyst in a large SaaS company
• High proficiency in SQL & Excel. 
• Bachelor's degree in a quantitative field such as Mathematics, Statistics, Industrial Engineering, Economics & Finance. Etc.
• Excellent verbal and written communication skills - clear and articulate communicator in English- Presentation level
• Strong analytical skills set, business-oriented thinking with the ability to collect, organize, and analyze significant amounts of data with attention to details and accuracy

Bonus Points

• Finance / business / strategy analytics background
• Experiences with Python / DBT
• Relevant Master's degree
• Introduced by an AppsFlyer team member

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO