Data Operations Support Engineer

Nielsen Media would not function without our Technology teams! We are catalysts for delivery quality, on-time, reliable measurements to clients, and we are cultivators, growing our employees through education, skill building and experiences. Around the globe, our Technology teams are relentless in our pursuit of superior analytics, technology, process and support.
Our Gracenote Service Operation Support team is growing, we are looking to add a Data Operations Support Engineer to our team. 
Gracenote, a subsidiary of Nielsen.com is a world leading Metadata content enrichment company operating across the areas of Sports, Music and Video. Our mission is to provide enrichment to content across the above three areas. We supply the data behind the data and enable deep and wide media consumption insight.
Each of Gracenote’s verticals faces distinct challenges. From servicing billions of requests a day for the music business to providing the data powering global TV programming information in the Video business, to dealing with the dynamics of Real-Time Sports Data.
If you have a passion for sports and for data! We are looking for new team members to strengthen our global support team. You can be part of this flexible and diverse group of people that supports various sports, video and music products.
Role overview
In order to meet the 24/7/365 requirements of our customers, as well as those of internal groups like Engineering and Customer Care; Gracenote has created the Service Operation Support (SOS) team. 
With a goal of meeting the company’s internal and external needs, the SOS group is working to create a modern, scalable and highly automated platform for comprehensive monitoring, alerting, and troubleshooting for our heterogeneous infrastructure, and a large number of application components. Our customers demand accurate and up to date data, and the SOS group has been built to ensure that we deliver it.
You will, as part of a team of Engineers, be responsible for ensuring reliable and on-time product data delivery, as well as supporting the overall operation of the SOS group. You should have a passion for automation and quality, an understanding of the interaction between Legacy and Current Systems, On-Premises and Cloud and most importantly the desire to constantly make things better.

Key Duties

• Knowledge of T-SQL and experience of performing database queries
• Affinity with data and being able to troubleshoot errors in our data products
• Log file analysis
• Incident management
• Working with Jira Service Management to log all technical incidents
• Resolve all 1st and 2nd line issues to the best of your ability, escalating where necessary
• Provide proactive and reactive service monitoring across all systems
• Ensure management are provided with service updates regularly
• Ensure all Internal technical support documentation is kept up to date
• Work closely with management, DevOps and development team to execute on tasks
• Identify opportunities for process improvement
• Provide On-Call duties as required (part of rota system, meaning need for flexibility for working hours/on-call duties, on-call on average of 1 week-end per month)

Key Skills

• A Bachelor's degree in a technical field OR equivalent related experience
• The ability to read and write various programming languages such as Java, .Net, SQL
• Experience with, and knowledge of, Relational (MSSQL) and Non Relational Databases and Data Stores
• Experience and knowledge of AWS or other cloud platforms
• Excellent written and oral communication, in English
• The ability to work independently and as part of a team
• Strong problem solving skills
• A passion for data, strong attention to detail and a curious mindset
• Ideally you will have Sports data knowledge or a strong interest in sports
• Knowledge of Continuous Integration services such as GIT, Jenkins, Bamboo
• Knowledge of the Dutch language (Not essential)

Please note
This is a full time, permanent position. Due to the nature of the role and the support we provide, you will be required to be on-call on occasional weekends. No more than one per month.
Our Gracenote Team is located in Utrecht, The Netherlands, however this role can be fully remote. If you prefer you are able to work from one of our local offices. Travel to our Netherlands office will be required a few times a year.
What can we offer you as a Nielsen employee
In addition to a competitive salary, we offer a varied and demanding area of responsibility as well as an open corporate culture with numerous development opportunities. Above all, our employees appreciate the ability to work independently in a motivated and very friendly team. Social responsibility, open communication and living our values can be found not only on our homepage, but also in everyday work.
Diversity
Here at Nielsen, we believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Nielsen is proud to be an Equal Opportunity Employer. We welcome applications from people that are excited to work for us, regardless of their background - so please get in touch!
Nielsen provides equal employment opportunities to applicants and employees without regard to any protected characteristics under local law.
Application, additional information or questions
Please apply through submittal of a motivation letter and CV in English using the link in this job advertisement. 
About Nielsen 
By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  
#LI-JC2