Salesforce Business Analyst with Einstein Chatbot Experience
Bengaluru, KA, India
PradeepIT Consulting Services Pvt Ltd
PradeepIT, supported by Asia's largest tech professional network, revolutionizing global talent acquisition. Discover the potential of hiring top Asian tech talents at ten times the speed, starting today!Job description:
Salesforce Business Analyst with Einstein Chatbot Experience
Experience: 5-7 Years
Responsibilities:
1. Requirements Gathering and Analysis:
- Collaborate with business stakeholders to understand requirements for Salesforce and Einstein Chatbot implementations.
- Conduct workshops and interviews to gather and analyze business needs.
2. Salesforce Configuration:
- Leverage in-depth knowledge of Salesforce to configure the platform based on business requirements.
- Customize Salesforce objects, fields, page layouts, workflows, and approval processes.
3. **Einstein Chatbot Development:**
- Design, develop, and implement Einstein Chatbots to enhance customer engagement and support.
- Utilize NLP and AI capabilities of Einstein to optimize chatbot interactions.
4. Data Analysis and Integration:
- Analyze existing data and develop strategies for data migration and integration with Einstein Chatbot.
- Ensure seamless data flow between Salesforce and Einstein Chatbot components.
5. User Training and Support:
- Develop and deliver training sessions for end-users on Salesforce functionalities, including the Einstein Chatbot.
- Provide ongoing support and troubleshooting for Salesforce and Chatbot users.
6. Documentation:
- Create and maintain detailed documentation of business processes, requirements, and system configurations for both Salesforce and Einstein Chatbot.
- Generate reports and dashboards to monitor key performance indicators.
7. Quality Assurance:
- Work closely with QA teams to ensure that Salesforce and Einstein Chatbot solutions meet business requirements and adhere to best practices.
- Conduct testing and validation of Salesforce and Chatbot functionalities.
8. Change Management:
- Facilitate change management processes related to Salesforce and Chatbot updates and enhancements.
- Communicate changes to end-users and provide necessary training and documentation.
9. **Collaboration:**
- Work closely with Salesforce Administrators, Developers, and other stakeholders to ensure a seamless integration of Salesforce and Einstein Chatbot solutions.
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Chatbots Data analysis NLP Salesforce Testing
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