Manager - Customer Value Creation (DATA Analytics)

Your Day at Allianz Ayudhya

1) End-to-End Process of Data Analytic for all campaign management to find ROI and Report Design/ Management

• Manage and provide data integrity and process flow- Handle data updates, mining and analysis
• Provide sales performance reports and analysis for management- Provide concise and relevant information to assist in the development of business strategy and to resolve strategic issues

2)  Coordinate with IT / BA team to develop specific system that support sales Channel

• Leads Management System
• End-to-End Performance Tracking report
• Process Design to improve billed / collected rate

3)  Database Management

• Data Mining
• Leads Preparation
• Help design Data collection for further analysis

4) Inbound Call Center’s Process Controlling to ensure performance deliverable and meet SLA

• Day-today process management
• Ensure leads transferal smoothly
• Monitoring and drive quality (including leads quality, staff quality), service levels and productivity.
• Develop data management system and/or solutions to maximize efficiency and effectiveness for working teams

Must Have

• Bachelor’s Degree in MIS / IT / Business Administration or related fields
• Minimum of 5 years of experience in MIS and Data Analytic tools such as python
• Experience with web analytics (e.g. Google Analytics)

Nice to Have

• Experience with web analytics (e.g. Google Analytics)
• Experience using tools for reporting or interpreting data such as Excel and/or Tableau, PowerBI
• Knowledge of marketing automation software (e.g. Marketo, Pardot, Eloqua)
• Knowledge of CRM software (e.g. Salesforce)
• Knowledge of HTML, CSS, SQL
• Knowledge of graphic design software Photoshop, Illustrator, or similar
• Knowledge of CRM software (e.g. Salesforce)

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