Collections - Data Analyst

Collections Reporting: 
•    Compile monthly and ad hoc reports for management and their related committees.
•    Daily/Weekly/Monthly trend analysis of delinquent and non-earning asset portfolio in order to determine adherence to the relevant collection strategy and/or process.
•    Responsible for the compilation and visualisation of the findings of such analyses to the Manager: Collections using the appropriate technology.
•    Interrogate findings to determine root cause(s), which should highlight areas of non-adherence to the relevant teams and/or service provider in order to steer and ensure remedial action is taken.
•    Maintain all system records to ensure that an enhanced level of business intelligence/reporting is available for business steering.
•    Monitoring and tracking service provider performance with monthly reviews setup with each provider to discuss outcomes.
•    Develop new reports to highlight important trends, and market trends.

Process Development:
•    Review/Design workflows and system strategies to comply with relevant legislation and/or revised strategies implemented by the department.
•    Derive weekly/monthly campaigns based on trends identified with the internal and external teams, as well as measure the success of such campaigns, as well as the themes associated with failed attempts.
•    Verify and process the required invoices for payment to service providers by the required deadlines for the Collections, Asset & Loss and Home loans portfolios.
•    Managing the finance recon by steering actions through the various departments and teams. 
•    Develop reports and monitor all Collections Service Providers(Attorney, EDC, LGI, Early Collections and Tracer) performance as well as system allocations to ensure that all service providers receive equal distribution of accounts based on capacity.
•    Monitor that all bulk generated letters are being processed timeously in line with NCA regulations, and ensuring that administrators attending to same are scanning proof of postages to deals correctly.
•    Management of all postage, and record keeping of legal letters required for NCA purposes as well as controlling the costs involved in these actions.  

Project Management: 

• Manage the renewal of all Service provider contracts in conjunction with purchasing and tender guidelines.
• Assist and collaborate with vetting purchasers for the “Sale portfolio” in line with the purchasing and tender guidelines. 
• Resolve all queries raised by either internal or external stakeholders relating to payments or the status of budget/cost centre.
• Monitor that all bulk generated letters are being processed timeously in line with NCA regulations, and ensuring that administrators attending to same are scanning proof of postages to deals correctly.
• Management of all postage, and record keeping of legal letters required for NCA purposes as well as controlling the costs involved in these actions. 
• Drive allocated projects, ensuring delivery on time and within budget;
• Effectively communicate progress to line manager and business managers;
• Highlight areas of concern within projects and facilitate decision making;
• Coordinate with external departments to ensure timeous delivery.

Implement Effective Control Mechanisms: 

• Internal Control systems (ICS) – adherence to controls; focus on regular monitoring of controls and on testing of controls effectiveness (e.g. performing monthly spot-checks and/or reviewing exception reports); support annual process & control review; annual review/update of process maps / flows and relevant regulations / work instructions; active contribution to detect and mitigate process gaps.
• Drive automation / efficiencies / process optimization across all processes.
• Any other task that management may necessitate in reaction to unexpected changes to our environment, greater business needs or to mitigate the vulnerability of the BMW Groups reputation or potential financial loss