Customer Care Associate, Per Diem, Day Shift, Imaging Administration
Marysville, CA, United States
Adventist Health
Adventist Health is a faith-based, nonprofit, integrated health system serving more than 90 communities on the West Coast and Hawaii with over 400 sites of care, including 26 acute care facilities.Centered in the heart of Yuba-Sutter County, Adventist Health and Rideout has been one of the area's leading healthcare providers since 1907. We are comprised of a 221-bed hospital, 21 physician clinics, home care services, comprehensive cancer care and a vast scope of award-winning services located throughout Marysville and the surrounding areas. The allure of Marysville's community is complimented by its proximity to major metropolitan cities in the Bay Area and Sacramento, as well as just a quick drive to Lake Tahoe.
Job Summary:
Performs general administrative duties and customer service. Assists in all aspects of front office functions to provide quality service to patients and staff. Provides communication, information, assistance and coordination for all customer requests in designated facility location. Provides patient care support. Maintains excellent customer service.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
Essential Functions:
- Answers phone, takes messages and directs call to the appropriate person. Admits patients into clinic. Pulls charts, processes encounter forms, verifies insurance and patient information in computer. Makes appropriate updates, copies/scans insurance information for clinic registration. Prepares charts with appropriate forms necessary to complete the visit. Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination.
- Provides technical support services and functions under supervision of a clinician/specialty team. Provides back-up for admitting clerks as needed. Performs registration process, obtaining all pertinent demographic and insurance information required, including authorizations when necessary.
- Runs report(s) for overdue balances for next day appointments and relays via fax to clinics before next day. Monitors computer data for accounts needing collection interaction. Utilizes and updates departmental databases. Verifies insurance coverage and eligibility for all patients according to procedures. Coordinates and monitors insurance information for outpatient billing purposes. Verifies insurance coverage and eligibility for all patients according to procedures. Balances over-the-counter daily receipts. Opens and/or locks up the building.
- Performs quality control checks of general front desk and waiting areas to ensure hospital cleanliness. Keeps waiting rooms neat and orderly. Assists in cleaning rooms between cases according to established protocols. Opens and/or closes unit. Monitors daily level of stock supplies for assigned area of responsibility and ensures levels are adequate. Monitors panels for alarms and reports to appropriate department.
- Receives payments from patients. Balances cash drawer and credit card receipts. Manages office duties including money deposits to cashier, typing documents, entering data into the computer, medical record management and billing management. Collects statistics and manages data entry of daily charges. Monitors computer data for accounts needing collection interaction. Communicates to clinic leadership ideas to improve clinic operations. Participates in ongoing cross-services performance improvement teams.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
Adventist Health is a faith-based, nonprofit, integrated health system serving more than 90 communities on the West Coast and Hawaii with over 400 sites of care, including 26 acute care facilities, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of 37,000 includes employees, physicians and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Nonprofit Statistics
Perks/benefits: Health care
More jobs like this
Explore more AI, ML, Data Science career opportunities
Find even more open roles in Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Computer Vision (CV), Data Engineering, Data Analytics, Big Data, and Data Science in general - ordered by popularity of job title or skills, toolset and products used - below.
- Open Data Science Manager jobs
- Open Marketing Data Analyst jobs
- Open Senior Business Intelligence Analyst jobs
- Open Data Engineer II jobs
- Open MLOps Engineer jobs
- Open Data Manager jobs
- Open Principal Data Engineer jobs
- Open Power BI Developer jobs
- Open Data Scientist II jobs
- Open Business Intelligence Developer jobs
- Open Junior Data Scientist jobs
- Open Sr Data Engineer jobs
- Open Business Data Analyst jobs
- Open Data Analytics Engineer jobs
- Open Data Analyst Intern jobs
- Open Product Data Analyst jobs
- Open Sr. Data Scientist jobs
- Open Senior Data Architect jobs
- Open Big Data Engineer jobs
- Open Principal Data Scientist jobs
- Open Data Quality Analyst jobs
- Open Manager, Data Engineering jobs
- Open Research Scientist jobs
- Open Azure Data Engineer jobs
- Open Junior Data Engineer jobs
- Open Data quality-related jobs
- Open GCP-related jobs
- Open Java-related jobs
- Open ML models-related jobs
- Open Business Intelligence-related jobs
- Open Data management-related jobs
- Open Privacy-related jobs
- Open PhD-related jobs
- Open Deep Learning-related jobs
- Open Finance-related jobs
- Open Data visualization-related jobs
- Open PyTorch-related jobs
- Open TensorFlow-related jobs
- Open APIs-related jobs
- Open NLP-related jobs
- Open Consulting-related jobs
- Open LLMs-related jobs
- Open Snowflake-related jobs
- Open CI/CD-related jobs
- Open Generative AI-related jobs
- Open Kubernetes-related jobs
- Open Hadoop-related jobs
- Open Data governance-related jobs
- Open Airflow-related jobs
- Open Databricks-related jobs