Threat Data Analysis Center - Analyst (6 month contract/12 hours a week)

Ambient.ai is a computer vision intelligence company transforming security operations for large enterprises by preventing security incidents before they happen. Ambient.ai has a globally deployed footprint with several F500 companies. The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to deliver physical security monitoring and detect threats in real-time. Ambient.ai does this while simultaneously decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats and on rapid response. The future of enterprise physical security is data-driven, intelligent, and proactive.  With Ambient.ai, companies can do more with less, while also improving their security posture.

We were founded in 2017 by Shikhar Shrestha and Vikesh Khanna. They are experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), SV Angel, YCombinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil.

Named on the YC Top Companies List 2021, 2022, 2023 and the Forbes Cloud 100 Rising Stars 2020, we are turning the impossible into the inevitable. We are always looking for passionate people, who enjoy solving the toughest problems with cutting-edge AI/ML.

Position Overview: The Threat Data Analysis Center (TDAC) is the communications hub for all security and safety needs. The TDAC Analysts are responsible for access control, service requests, alarm monitoring, investigation, emergency response, escalation, deployment, and notification. The TDAC Analyst performs A.I.-assisted alarm response and escalation, working with internal and external teams, and must ensure that all actions taken, the information given, and the information received are documented appropriately.    * This role is a 6-month contract position working in our San Jose, CA office  * The hours for this role will be the graveyard shift - nights and weekends   The impact you'll make:

• Answer all forms of communication including, but not limited to, phone, e-mail, text, radio, etc. 
• Analyze both raw and processed security event data to identify potential security incidents, threats, and vulnerabilities
• Communicate effectively with the internal and external teams at the facility to ensure business continuity. Monitor and respond to notifications and alarms from all sources in a timely fashion
• Interface with and, at times, manage others in a highly professional setting. Report issues or events utilizing appropriate tools. 
• Address security/emergency or other critical operations appropriately. Contacting and communicating with local or remote Emergency Services providers 
• Research threats and establish responses and best practices for site-specific operations
• Document and report incidents or issues related to, but not limited to, security and safety
• Work with internal engineering teams to assist in data collection and product testing
• Establish efficient workflows and practices for new tools based on the evolving needs and capabilities

The amazing skills you'll bring to Ambient.ai:

• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Works well in a team environment as well as independently
• Able to communicate effectively between internal and external teams
• Willingness and ability to learn new technical skills that will be required to properly execute procedures and communications
• Above-average computer proficiency
• Strong analytical and problem-solving capabilities
• Ability to multi-task while remaining detail-oriented
• Willingness and ability to learn new technical skills that will be required to properly execute procedures and communications
• Must be COVID vaccinated by the start of your employment to ensure the safest possible work environment for co-workers and our customers
• Willing to sit for extended periods while maintaining a laser focus on acknowledging alerts
• Be willing to work flexible shifts throughout the week, but all efforts will be made to accommodate consistent shift schedules

Why join us:

• We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible 
• We have an impressive customer roster of F500 companies, including Adobe, VMware, and SentinelOne
• Our employees will tell you, as they told us in our latest engagement survey -  they are proud to work for Ambient.ai, and they are given the autonomy to do their best work, they find their peers highly collaborative, and they have high confidence in the Company’s leader, they believe in Ambient’s mission, vision, and values and in our ability to succeed over the next 3 years

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We at Ambient.ai take a market-based approach to pay, and pay may vary depending on multiple factors. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, market conditions, and internal parity. 

Base salary is just one component of our total rewards package. As a fast-growing start-up, our regular employees are also granted stock options and an opportunity to succeed when Ambient.ai succeeds.  As a young start-up with product market fit, our stock upside is substantial and a large part of our total rewards strategy. 

The pay scale below represents the starting base salary range we expect to pay for this position and is subject to change*: 

SF Bay Area:  $24/hr

Ambient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.