Lead Data Scientist, Support (NLP)

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

Working in Product Development at Wolt

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. 

The behind the scenes of Wolt is run by an awesome bunch of over 700+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 60  cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

We're looking for an awesome someone to join our Support Group, the development organization that builds our in-house customer service tooling. They work on topics like support chat, operational tooling for support agents, and self-service and automation. We see great opportunities for applying machine learning and AI in this domain, and are now strengthening the data science team there.

We're looking for someone to take the helm of the Data Science Team Lead role. The team is still small, and our data scientists work embedded in cross-functional development teams where they work together with engineers, designers, and product and analytics people owning that domain end to end. The engineers and other crafts have their own people leads. Your focus is going to be on the Data Science side.

You know what it takes to scale Data Science as a function, take exceptional care of exceptional people, and above all: take our Data Science to the next level by also working hands-on owning Machine Learning and AI use cases as part of that team. You'll be a facilitator and an enabler for the team to do what they do best by making personal development plans, hosting regular 1on1s, and so forth. You’ll work directly with senior stakeholders to set the data science vision and direction for the group, executing and implementing DS/ML projects end to end.

We’ll be looking for you to facilitate the future of Data Science at Wolt, whether that’s hiring new team members, levelling up Data Science across the company, or helping the organization to understand the possibilities of Data Science, Machine Learning and AI.

📍This role can be based in one of our tech hubs in Helsinki or Stockholm, or you can work remotely anywhere in Finland or Sweden. Read more about our remote setup here. If you live outside of these countries - not to worry! We provide relocation support to help you make your way to Finland or Sweden.

Qualifications

What we hope from you is that you first and foremost identify yourself as a Data Science enthusiast. Solving problems and making a business impact via Data Science is what makes you jump for joy!

• You have previous experience building Data Science, Machine Learning and AI solutions with a measurable impact. You understand how to build data products, and deeply care about the end user experience;

• You also understand what it takes to build production-level ML and AI solutions, and can help the team members with technical challenges. You have experience with real-time applications and large scale deployments, and can handle the entire life cycle of data science solutions from ideation to maintenance;

• We would also like you to have strong experience in leading a technical Data Science team to make sure we keep on improving our DS best practices at Wolt while taking care of our people;

• You have previous experience from making personal development plans, hosting regular 1on1s, and taking part in recruitment;

• Deep understanding and experience with Machine Learning and AI, a solid understanding of Statistics, and experience and knowledge in NLP. Experience in working as a part of an engineering team, building solutions to complex problems with large scale and real-time requirements.

• Interest towards LLMs and GenAI and their applications to solving problems in production.

• You’ll also need to be the representative of your function towards the rest of the organization, so strong communication and presentation skills are needed. We value experience in working with senior stakeholders to set the team vision and direction.

• Lastly, as this is a team effort you have to be a strong cultural leader that cares for the well-being and constant improvement of your team members and represents Wolt values as your daily work.

Additional Information

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Fernanda Prado e Silva (fernanda.prado.e.silva@wolt.com).