Lead Analyst, Business Intelligence

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

This Lead role is expected to play an active role to help realize the vision of “Revolutionizing the Salesforce learning journey so that individuals are empowered to achieve their business outcomes”. The role will be part of the horizontal Business-Intelligence team within Customer-Success-Group and will support the Product-Education org.

Business-Intelligence works on executive priorities and the team exists to enable data driven decision making across the organization. She/he will curate data from multiple data sources for adhoc and recurring insight requests from leadership. Assessing impact of Programs (within Product Education) will be a key deliverable for this role.

The role requires timely responses to questions raised by senior leaders. This sometimes requires a flexible working approach working outside standard hours.

Must have

• • A bachelors or Masters in Computer Science or related field with 8+ years’ experience in an Analytics team.
  • Causal inference experience using A/B testing or other methodologies.
  • Analysis : A curious mindset that enables to dive deep & fetch insights.
  • Data Preparation : Experience in writing complex database queries in SQL.
  • Visualization : Expert in one or more popular viz tools (Tableau, Power BI etc)
  • Storytelling : Excellent skill of knitting Executive level stories.
  • Ability to quickly learn new tools within Analytics space.
  • An awesome team-player. And someone who junior analysts can look up to.

Nice to have skills

• • Direct experience (2+ yrs) in data-engineering.
  • Hands-on experience in advanced analytics, including predictive modelling, machine learning using python/R.
  • Experience working with cloud data sources.

Must read for candidates before applying

Characteristics that successful candidates demonstrate in this role

Get it done –

• • Delivers on commitments.
  • Works to find solutions and say yes to adhoc requests.
  • Moves quickly and adapts to changing business constraints.
  • Ability to work to tight deadlines with demanding senior business leaders
  • The courage and confidence to challenge the status quo.

Salesforce smart –

• • Develops and shares subject matter expertise, business knowledge or best practices.
  • Asks good questions to gain deeper understanding of the business.
  • Takes appropriate actions based on needs of business and customer.
  • Advocates for greater good of the company and its people.

Win as a team –

• • Builds relationships and collaborates across functions.
  • Comfortable sharing own Ideas and listen to different point of view from others.
  • Builds and leverages strong internal contacts across the organization.
  • Strong team player with track record of cross functional collaboration.

Compelling communicator –

• • Shows energy and passion when presenting thoughts and ideas.
  • Speaks and writes with clarity & brevity.

Lives the Salesforce values of Trust, Customer success, Innovation & Equality for all.

Location - Hyderabad / Bangalore

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.