Lead-Data Analytics

Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!  

Job Description

Overall
1. Work allocation to the team
2. Time lines are met for all deliverables
3. Responsible for Team's adherence towards Service Lever Agreement (SLA)
4. Monitor the Volume & Turn-Around-Time (TAT)
5. Presentation to the management/client when required
6. Ensure that Standard Operating Procedure (SOP) Manual is accurately updated as in when there are process change
7. Create & publish management reports and adhere to the timelines
8.Track and report Service Level Agreement (SLA)
9..Perform Quality checks as per the agreed criteria
10. Explore for continuous process improvements and share best practices across teams
11. Encourage the team to participate in the trainings/quality circle
12. Data management during new scope transition for the process
13. Coordinating with external clients and internal stakeholders via email to resolve the issues
14.Ensure that the backup is created for self and to the team
15. Acting as a backup to the Assistant Manager as and when required
16.Timely Coaching and feedback to the team members
17.Active participation in Learning & Developments
18.First level escalation point for business & suppliers
19. Ensure each team member is cross trained to have 100% back up
20. Ensure the team members productivity is monitored and captured
21.Follow data privacy / business controls / external audit
22.Prepare Management review data, analyze and action based on the analysis 

Qualifications

B.com
M.com

Additional Information

All your information will be kept confidential according to EEO guidelines.