Director, Digital IT - CRM, Business Intelligence and AI Applications

As Director, Digital IT – CRM, Business Intelligence and AI Applications, you will be responsible for defining the technology strategy and building execution plans for business intelligence, digital analytics, and CRM platforms. You will collaborate with Sales Enablement and support, e-commerce, and marketing teams to build customer and business intelligence solutions that help our associates identify opportunities enabling them to accelerate digital adoption while driving incremental revenue. This position will report directly to the Vice President of Digital Information Technology.

Duties and responsibilities

• Manage and oversee teams facilitating the architecture, implementation and on-going support of CRM, Business Intelligence and Digital Analytics platforms
• Develop and execute upon a strategic roadmap for Artificial Intelligence platform and its applications across Beacon’s portfolio of services
• Partner with marketing, sales and product management teams to identify opportunities and build solutions that can help drive revenue and efficiency
• Maintain and update the technical delivery roadmap for features and enhancements across CRM, Business Intelligence and Digital Analytics platforms
• Technical Ownership of A/B testing tools, Session Replay and Digital Analytics platforms facilitating marketing and e-commerce teams with their adoption and usage
• Facilitate sunsetting of legacy business intelligence platform and consolidate all dashboard & reporting capabilities through a modern consolidated BI solution
• Research, identify and select innovative data warehouse offerings that serves as the future of Beacon’s data warehouse needs and drive the implementation along with the roll out plan
• Manage and oversee third party SW and implementation partner relationships
• Hire and mentor team members, nurture and cultivate talent to prepare future technology leaders at Beacon

Qualifications

• Bachelor's degree in computer or data science and/or relevant work experience
• 12+ years leading and supporting CRM Applications, Business Intelligence & Digital Analytics platforms
• 8+ years of experience managing technology teams
• 3+ years of experience leading or implementing solutions leveraging AI/Machine Learning to solve business challenges preferably in supply chain or distribution space
• Extensive knowledge of data analytics, data-science, natural language processing, machine learning, text mining, and LLMs
• Proven experience driving customer and stakeholder value through technology solutions
• Extensive experience with Business Intelligence platforms and Data Warehouses such as Power BI, Tableau, Cognos BI, Snowflake, Big Query, Red Shift etc.
• Experience managing and supporting CRM/Sales platforms preferably Salesforce
• Experience working with Python and leveraging Azure Open AI, Google Bard etc
• Proven experience working with and deploying solutions to Cloud Platforms such as GCP, AWS or Azure
• Proven critical thinking and structured problem-solving skills with tolerance for ambiguity
• Experience with Agile development and delivery model
• Professional written and verbal communication skills
• Comprehensive knowledge of business acumen, financial concepts, and procedures

Working conditions

• This position is a remote role. Travel to corporate office, branches, conference and/or meeting site may be required on a periodic basis.

Physical requirements

• Prolonged periods sitting at a desk and working on a computer and/or keyboard
• Heavy methods of verbal and auditory communication via phone, virtual calls, and/or email