Data Science Lead Analyst(Hybrid)

The Enterprise Excellence (OE) group sits in the Enterprise Operations and Technology organization. Our team is responsible for designing and delivering new strategies and tools to assist enterprise-wide Operations groups to articulate their performance at delivering against Citi’s objectives. To deliver these objectives we work with leaders across PBWM, CSS and ICG Operations with a total influence across 80,000 employees. The Data & Analytics team, within OE, consists of 3 streams, Operational Metrics, Data, and Dashboarding. The team’s focus is delivering business functionality – providing Enterprise Operations with the data to make effective decision making, balancing efficiency, risk, and client experience, streamlining operations by automating processes from beginning to end, reducing manual touch points, and creating simpler processes across the firm.

Key Responsibilities:

Operations undergoing rapid infrastructure transformation and we spend a significant amount of time designing forward thinking, smart technologies, and applied intelligence to understand, optimize and simplify these processes, reimagining the way we communicate with one another to become more efficient.

This Client Analytics Data Science Lead will play a key role to support the Data & Analytics pillar within the OE organization, will work closely with Operations, Technology, Transformation, and Risk & Controls groups across all sectors of the bank (i.e., ICG, PBWM, and CSS Operations) to ensure tangible results aligned to the firm’s strategic priorities. Key responsibilities include:

• Data Collection and Management: Collect, clean, and manage data from various sources, ensuring its accuracy and integrity

• Develop and maintain databases, data systems – reorganizing data in a readable format

• Data Analysis: Perform exploratory data analysis to understand the data’s underlying patterns, behaviors, and insights

• Utilize statistical methods to analyze data and generate useful business insights

• Client Analytics: Conduct deep analyses of client data to identify trends, challenges, and opportunities

• Translate data into actionable insights for improving client satisfaction, retention, and growth

• Generate client-specific reports and dashboards to monitor key performance indicators (KPIs) using Tableau

• Visualization and Reporting with Tableau:  Design, develop, and maintain sophisticated dashboards and reports in Tableau to visualize data insights effectively for stakeholders

• Ensure that visualizations are user-friendly, accessible, and tailored to the needs of different stakeholders, from technical teams to executive management

• Model Development and Machine Learning:

• Cross-functional Collaboration: Work closely with other teams (e.g., marketing, sales, customer service, data quality ) to understand their data needs and provide insights that support their objectives.

• Communicate complex data modelling and analysis implementation strategy to Non- technical stakeholders

• Continuous Learning and Development: Pursue ongoing learning in Tableau, data science, machine learning, and related fields to enhance skills and knowledge.

• Propose new data initiatives and strategies for enhanced analysis and decision-making.

• Compliance and Data Governance: Ensure all data policies, data privacy laws, and compliance regulations are strictly followed. - Implement proper data governance practices to maintain the security and privacy of client data.

• Oversee, lead, guide and upskill graduates in Tableau and as required who join the group

Qualifications

• Degree in data science preferable

• Experience working with Data Reporting and Analysis tool Tableau

• Extensive hands-on experience with data modeling, database architecture & administration

• Experience with data analytics/data science is required, along with fluency in MS Excel.

• Hands on experience in query performance tuning, database tuning with complex tables

• Strong scripting skills in Python, Java, and other scripts with proficiency in at least one of the scripting languages

• Able to implement short-term delivery impacts due to constraints in data, while planning for the development of the the execution of interim and long-term strategies

What we can offer you:

This is a unique role that will put you in the position to actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-SD2

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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