Senior Chatbot&NLP Engineer (remote in USA)

Chatbots have revolutionized customer service and engagement across industries by offering 24/7 support and personalized interactions, significantly improving efficiency and customer satisfaction. Their increasing sophistication and ability to understand natural language have made them increasingly popular, transforming the way businesses interact with their customers.

We are seeking a talented and experienced Senior Chatbot & NLP Engineer to join our team and help us deliver cutting-edge solutions to our clients.

As a Senior Chatbot & NLP Engineer at Xenon7, you will be responsible for developing and implementing chatbot solutions that leverage Natural Language Processing (NLP) techniques. You will work closely with cross-functional teams to gather requirements, design and develop chatbot systems, and ensure their smooth integration with existing platforms and applications. You will also be involved in training and fine-tuning NLP models, and continuously improving chatbot performance based on user feedback and analytics.

Our ideal candidate is passionate about conversational AI and has a strong background in NLP and machine learning. They are comfortable working in a remote environment and possess excellent communication and collaboration skills.

Responsibilities:

• Work with business leaders to identify problems that can be resolved using chatbot and NLP technologies
• Actively participate in pre-sales activities to demonstrate our capabilities and relevant use cases and understand client's needs and problems
• Design, develop, and deploy chatbot solutions that leverage NLP techniques
• Collaborate with UX designers and software engineers to integrate chatbot systems into existing platforms and applications
• Create and maintain NLP models, and train them using large datasets
• Optimize chatbot performance through continuous refinement and improvement
• Stay up-to-date with the latest advancements in NLP and chatbot technologies
• Contribute to the development of Xenon's chatbot and NLP capabilities

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 3+ years of experience developing chatbot solutions using NLP techniques
• Strong programming skills in Python or Java
• Experience with NLP libraries and frameworks such as NLTK, Spacy, or Transformers
• Knowledge of machine learning algorithms and techniques used in NLP
• Proficiency in data preprocessing, feature engineering, and model evaluation
• Experience with chatbot platforms and frameworks such as Dialogflow or Rasa
• Experience with cloud platforms such as AWS or GCP
• Familiarity with software development practices and version control systems
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Ability to work effectively in a remote team environment

Benefits

• Work From Home
• Training & Development
• Meet and collaborate with other extremely smart people
• Meet and work with CIOs, CTOs, and other important people from big companies
• Work on exciting cutting-edge projects
• Diversity: work on dozens on different AI projects and applications each year