Project-based Business Intelligence Analyst

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.  SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.  SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.  As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Business Intelligence Analyst will play a crucial role in gathering and analyzing data to provide actionable insights and drive strategic decision-making.

What does a day in the life of a Business Intelligence Analyst look like?

• Collect, analyze, and interpret large datasets to identify trends, patterns, and correlations
• Develop and maintain data models, dashboards, and reports using business intelligence tools
• Collaborate with stakeholders to understand their reporting needs and provide accurate and timely insights
• Ensure data accuracy and integrity by conducting regular data validation and reconciliation
• Analyze complex business problems and provide data-driven insights to support strategic decision-making
• Identify key performance indicators (KPIs) and develop metrics to measure business performance
• Communicate insights and recommendations to stakeholders through visualizations, presentations, and reports
• Collaborate with other departments to drive process improvements and operational efficiency
• Design and develop interactive dashboards and visualizations to effectively present complex data
• Utilize data visualization tools (e.g., Tableau, Power BI) to create compelling and informative visual representations of data
• Customize dashboards to meet the specific needs of different stakeholders and departments
• Train end-users on accessing and interpreting dashboards for informed decision-making
• Ensure data quality and integrity by establishing data governance policies and procedures
• Develop and implement data management strategies to maintain data accuracy and consistency
• Collaborate with IT teams to optimize data infrastructure, storage, and access
• Collaborate with other departments to gather requirements and align data analysis efforts with business objectives
• Communicate complex concepts and findings in a clear and concise manner to technical and non-technical audiences
• Act as a trusted advisor, providing guidance and support on data-driven decision-makin
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Performs other duties as assigned

What are the required qualifications of a Business Intelligence Analyst?

• 1 - 2 years experience working with internal and external  stakeholders to provide data insights
• 1 - 2 years experience with Tableau
• Comfort and polish in presenting data and insights in cross-functional discussions and presentations
• Expertise in collecting user/customer requirements and translating that into tangible and relevant outcomes and deliverables
• Understanding of agile development methodologies

Nice-to-have qualifications:

• Working with SQL
• Experience with data engineering pipelines; from source to ETL to repository (warehouse/lake)
• Experience with Databricks
• Experience with SaaS products
• Experience in multi-family housing, real estate, or document verification

Ninja Perks and Benefits*Full time employees●     Competitive compensation●     Adherence to government-mandated benefits●     Retirement Savings Program with Company Matching●     Life Insurance●     HMO on day 1●     Paid time off, birthday leave●     Bonus and incentive plans●     Opportunities for skills training and personal and professional development●    Employee Referral Program ●     Beautiful office space (for onsite employees)●     Free lunch provided daily (for onsite employees) Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.