Senior Data Analyst

We are looking for a Belgrade-based Senior Data Analyst to join our global Product Management team. This is an amazing opportunity to work on a wide variety of data analysis projects. The inner team consists of 5 people and is reporting to the Director, Product Management. We would love to speak with you if you’re a communicative & proactive person with extensive experience with data analysis.

About you – experience, education, skills, and accomplishments

• 5+ years of experience in data analysis

• 2+ years of experience with SQL & data visualization tools (PowerBI and/or Tableau)

• 2+ years of experience with MS Office package

• Bachelor’s degree in Business, Engineering, Statistics, or other quantitative fields

• Proficient level of English language (C1/C2)

It would be great if you also had…

• Good knowledge of Python & R

• Excellent communication skills & proactiveness

• Good analytical skills

• Knowledge of or prior experience with subscription-based businesses

What will you be doing in this role?

As a Senior Analyst, you will partner with cross-functional stakeholders, including sales, marketing, product, content, pricing, technology, and the executive leadership teams, to:

• Define and meet stakeholder requirements for customer usage metrics and processes.

• Turn raw customer usage data into insights, recommendations, dashboards, and reports; study customer usage data to proactively identify opportunities for driving higher usage, product improvements, new business, increased retention, and price increases.

• Investigate and tackle unstructured problems and hypotheses and answer them with analyses that tell a story focused on insights and recommendations, not just data.

• Develop and implement streamlined and recurring reporting processes to proactively flag and address customer usage-related opportunities and issues.

• Oversee a modernization in the existing usage systems by working with technology and product to transition from a passive monitoring infrastructure to an app logging infrastructure, enabling more granular usage metrics to be delivered in real-time through interactive, customized dashboards with self-serviceability.

About the Team

This role is within Clarivate’s Product Management team, specifically focused on Web of Science. Our team is at the heart of Clarivate, serving as a cornerstone for our clients and sales initiatives. We pride ourselves on our high performance while fostering a tight-knit community where mutual support is paramount.

Hours of Work

This is a full-time position, 40 working hours per week (standard Serbian working hours). This is a hybrid position working in the office 3 days every other week.

We Offer:

• Holidays: 25 days paid leave per annum 

• Private Health Insurance 

• Paid Lunch 

• Yearly Bonus

• Yearly Merit Plan 

• My Learning Platform 

• Fit Pass 

• Life Insurance

• Accident Insurance

• Mental health care

• Company bicycles for rent free of charge

Only shortlisted candidates will be contacted.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.