Conversational AI Engineer

Welcome to CloudWalk – a Brazilian fintech company that is on a mission to harness the power of AI to drive operational excellence. The future is unfolding, and we are actively seeking individuals who want to be hands-on contributors in shaping the next chapter of technology. If you are ready to explore the vast capabilities of AI to enhance operational efficiency, read on.
About the team:Our team is responsible for the development and optimization of chatbots using large language models and RAG. We view data science as a pragmatic art - crafting elegant solutions that not only meet but exceed customers’ expectations. Collaboration is at the heart of our team culture. Together we embrace challenges, learn from failures and celebrate successes. 
About the job:Make a real difference by shaping the future of our chatbot and directly influencing how it interacts with customers. We are seeking a passionate and experienced NLP expert to join our dynamic chatbot development team. Together we tackle complex user interactions that involve third-party integrations and require innovative solutions for handling edge cases.

In this role, you will leverage your expertise in natural language processing to:

• Craft effective prompts to guide the large language model towards better responses in user conversations using advanced prompting techniques.
• Optimize the retrieval process within the retrieval-augmented generation (RAG) framework.
• Develop new methods to utilize human feedback to continuously enhance the chatbot’s ability to handle complex user requests.
Your responsibilities will evolve in response to the dynamic nature of our project, potentially moving from RAG optimization to fine-tuning large language models.

Required skills:

• Prompt engineering: Familiarity with advanced prompting techniques to improve contextual understanding and the quality of the responses.
• Knowledge retrieval: Experience in optimizing knowledge retrieval systems, working with knowledge bases, and skilled in implementing efficient algorithms.
• NLP expertise: In-depth knowledge of natural language processing techniques, including text classification, entity recognition, and sentiment analysis.
• Machine Learning: Experience in fine-tuning large language models for specific tasks and domains and deployment.
• Problem-solving skills: Ability to analyze complex problems, propose effective solutions, and implement them in a production environment.
• Collaborative mindset: Strong teamwork and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Our recruitment process:Our selection method is designed to identify brilliant minds who are ready for the challenge. If you pass, you are definitely smart.
An overview of the process:- Online technical assessment- Technical interview- Cultural interviewIf you are not willing to do an online-quiz, please do not apply.
Diversity and Inclusion: We believe in social inclusion, respect and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability or education.

Why CloudWalk?Join us, and you're not just joining a company; you're joining a movement. A movement that's redefining fintech with innovation and a team that's as diverse in its talents as it is united in its vision. With CloudWalk, you don't just build a career; you contribute to a mission that's transforming the financial landscapes for thousands.Dare to dream, dare to create, dare to join the Wolfpack. Apply now!